{"id":598,"date":"2023-01-02T14:48:10","date_gmt":"2023-01-02T14:48:10","guid":{"rendered":"https:\/\/www.ghanamma.com\/2023\/01\/02\/complaint-resolution-bog-says-it-wont-act-if-complainant-is-seeking-redress-in-court-on-same-matter\/"},"modified":"2023-01-02T14:48:10","modified_gmt":"2023-01-02T14:48:10","slug":"complaint-resolution-bog-says-it-wont-act-if-complainant-is-seeking-redress-in-court-on-same-matter","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2023\/01\/02\/complaint-resolution-bog-says-it-wont-act-if-complainant-is-seeking-redress-in-court-on-same-matter\/","title":{"rendered":"Complaint Resolution: BoG says it won&#8217;t act if complainant is seeking redress in court on same matter"},"content":{"rendered":"<p><\/p>\n<div>\n<div class=\"td-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"398\"  alt=\"\" title=\"Ghana-banks\" src=\"https:\/\/www.ghanamma.com\/wp-content\/uploads\/2023\/01\/Ghana-banks-696x398.jpeg\" data- class=\"entry-thumb td-modal-image lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"398\" class=\"entry-thumb td-modal-image\" src=\"https:\/\/www.ghanamma.com\/wp-content\/uploads\/2023\/01\/Ghana-banks-696x398.jpeg\"   alt=\"\" title=\"Ghana-banks\"\/><\/noscript><\/div>\n<p>The Bank of Ghana (BoG) has served notice that it will not act on complaints brought before it by any customer of a financial institution if the complainant is seeking redress in court on the same matter.<\/p>\n<p>The Central Bank said it would only act on the issue if the matter is taken out of court at the discretion of the complainant.<br \/><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" width=\"500\" height=\"590\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" data-src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fweb.facebook.com%2Fthebankofghana%2Fposts%2Fpfbid0an5zt32is5Ja9dhTZevTj5Auf3nJme8cBkdWpb7cfAeupAPANYtQT2XN38NDCtjol&amp;show_text=true&amp;width=500\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><\/iframe><\/p>\n<p>In its regulars update on the \u2018Financial Literacy on Complaint Resolution Procedure\u2019, the BoG said \u201cNote that the Bank of Ghana will not address your complaint if you are seeking redress in court on the same issue.<\/p>\n<p>\u201cYour complaint will be handled only if the matter is withdrawn from court at your discretion.\u201d<br \/><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" width=\"500\" height=\"590\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" data-src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fweb.facebook.com%2Fthebankofghana%2Fposts%2Fpfbid02bKYBfBVeoZADTB9w5qfxHqNJ8wAbKoTvw1zRdoYrNZ9quBTEzYQPL24BJi2EiCx2l&amp;show_text=true&amp;width=500\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><\/iframe><\/p>\n<p>The Bank further told the public that they have to complain to their financial service providers if they are unhappy with the services being provided.<\/p>\n<p>\u201cYou have a right to complain to your financial service provider if you are not happy with their services.<\/p>\n<p><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" width=\"500\" height=\"590\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" data-src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fweb.facebook.com%2Fthebankofghana%2Fposts%2Fpfbid0qxkspMDKEpBvqERHWJPeJSZvkrSjMtrRQ3DBwksTMXBY3JG5gF6kyNg5odbWXDivl&amp;show_text=true&amp;width=500\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\"><\/iframe><\/p>\n<p>\u201cYou may lodge your complaint with the service provider in a language of your choice. Expect a response within five working days,\u201d it said.<\/p>\n<p><strong>By Laud Nartey|3news.com|Ghana<\/strong><\/p>\n<\/div>\n<p>));\/**\/<\/script><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Bank of Ghana (BoG) has served notice that it will not act on complaints brought before it by any customer of a financial institution if the complainant is seeking redress in court on the same matter. The Central Bank said it would only act on the issue if the matter is taken out of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":599,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-598","post","type-post","status-publish","format-standard","has-post-thumbnail","category-local-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Resolution: BoG says it won&#039;t act if complainant is seeking redress in court on same matter - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2023\/01\/02\/complaint-resolution-bog-says-it-wont-act-if-complainant-is-seeking-redress-in-court-on-same-matter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Resolution: BoG says it won&#039;t act if complainant is seeking redress in court on same matter - Ghanamma.com\" \/>\n<meta property=\"og:description\" content=\"The Bank of Ghana (BoG) has served notice that it will not act on complaints brought before it by any customer of a financial institution if the complainant is seeking redress in court on the same matter. 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