According to statements made by the CEO of the former gold trading company Menzgold during a Twitter conversation addressing the current problems with customer reimbursements, payments have been completed for 5000 clients.
Initial client requests for all required papers were made by the business to speed up the payment validation process.
However, the corporation explained in a later message that a sizable portion of submitted claims had discrepancies, making 60% of the claims ineligible for settlement.
The now-defunct business had also suggested that customers with monies locked up enlist for a cost of 650 cedis to find out if they qualified for refunds.
Concerns have been raised about the recent statement release on the fee used to determine payment eligibility.
The management of the gold dealership company is being urged by customers to review and modify the charge structure.
Addressing the concerns, the management in a letter dated August, 20 2023 signed by CEO Nana Appiah Mensah reads, “To request an Access Card for verification, we require Customers to satisfy “Proof of transaction with Menzgold” by providing the following documents via Email at [email protected]
“A copy of the Customer’s Gold Trading Agreement and a copy of any National ID card, with both documents bearing the same name”
“Copies of the supporting documents were submitted for validation acknowledgment receipt”
“We urge Customers to contact any of the authorized Payboy Agents introduced in our release on 16 August 2023, for courier arrangements to receive the Verification Access Cards”