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Wednesday, March 22, 2023

Complaint Resolution: BoG says it won’t act if complainant is seeking redress in court on same matter

The Bank of Ghana (BoG) has served notice that it will not act on complaints brought before it by any customer of a financial institution if the complainant is seeking redress in court on the same matter.

The Central Bank said it would only act on the issue if the matter is taken out of court at the discretion of the complainant.

In its regulars update on the ‘Financial Literacy on Complaint Resolution Procedure’, the BoG said “Note that the Bank of Ghana will not address your complaint if you are seeking redress in court on the same issue.

“Your complaint will be handled only if the matter is withdrawn from court at your discretion.”

The Bank further told the public that they have to complain to their financial service providers if they are unhappy with the services being provided.

“You have a right to complain to your financial service provider if you are not happy with their services.

“You may lodge your complaint with the service provider in a language of your choice. Expect a response within five working days,” it said.

By Laud Nartey|3news.com|Ghana


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