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To get a roundup of \u2019s biggest and most important stories delivered to your inbox every day at 3 p.m. PDT,<\/em> subscribe here<\/em>.<\/em><\/p>\n Hey, hey, hey! It\u2019s going to be a busy week for the TC crew this week. We\u2019re excited about the Apple event, and Y Combinator has its demo day. Alex<\/a> welcomes you to YC and Apple week on the Equity podcast, and your trusty Daily Crunch team is poised at our laptops to share the cream of the news-crop with you!<\/p>\n Stay tuned, it\u2019s going to be a wild one!\u00a0 \u2014 Christine<\/a> and Haje<\/a><\/p>\n The EU \u2014 those guys who ensured we ended up with cookie banners on every damn website you\u2019ve ever visited \u2014 are back at it with a new initiative that could have some major-league unintended consequences on open source software, Kyle<\/a> reports. The EU\u2019s AI Act could have a chilling effect \u2014 \u201cif a company were to deploy an open source AI system that led to some disastrous outcome (\u2026) it could sue the open source developers.\u201d<\/p>\n Our brains are melting in the heat, so here\u2019s some truly god-awful puns to match our current mental age:<\/p>\n Image Credits:<\/strong> Hill Street Studios (opens in a new window)<\/span> \/ Getty Images<\/p>\n<\/div>\n Managers who run businesses that rely on recurring revenue are often distracted by the never-ending sprint to maintain favorable KPIs. But one metric may rule them all: customer churn.<\/p>\n If new users can\u2019t quickly figure out how to use (or benefit from) your products, it won\u2019t matter how many new customers you onboard each month. But to reduce churn, marketing and product teams need onboarding goals, says Sam DeBrule, co-founder and head of marketing of Heyday.<\/p>\n In a TC+ guest post, he explains the tactics he and his co-founder used to insert themselves into the customer journey, and how the changes helped them reduce turnover by almost 3x.<\/p>\n \u201cIf you\u2019re working on onboarding and saw something you liked here, feel free to steal it.\u201d<\/p>\n (+ is our membership program, which helps founders and startup teams get ahead.<\/em> You can sign up here<\/em>.)<\/em><\/p>\nThe Top 3<\/h2>\n
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Startups and VC<\/h2>\n
10 onboarding improvements that cut our customer churn by nearly 3x<\/h2>\n
Big Tech Inc.<\/h2>\n