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To get a roundup of \u2019s biggest and most important stories delivered to your inbox every day at 3 p.m. PDT,<\/em> subscribe here<\/em>.<\/em><\/p>\n Midweek? More like mid-weak! Okay, terrible pun, but we\u2019re a little low energy in this heat wave today, so it kinda made sense.<\/p>\n Oh! And good news, btw, we\u2019re offering 15% off Disrupt tickets (excluding online or expo tickets) for you, our trusty Daily Crunch readers. Use promo code \u201cDC\u201d to claim your discount!<\/p>\n See you tomorrow!\u00a0 \u2014 Christine<\/a> and Haje<\/a><\/p>\n This week, Haje<\/a> went deep with a founder who\u2019s building digital license plates. He mused that building an easy-to-copy hardware product in an incredibly tightly regulated industry where winner-takes-all would be an utter nightmare, but when it works, it works, and it\u2019s fascinating to see Reviver build a company, one license plate at the time.<\/p>\n Populus, the San Francisco\u2013based transportation data startup, got its start as shared scooter mania took hold and cities tried to make sense of how infrastructure was being used by fleets of tiny vehicles. Now, Populus co-founder and CEO Regina Clewlow is repositioning the company to take advantage of another hot opportunity: curbs and congestion, Rebecca<\/a> writes. It\u2019s a really good read from the transportation desk with an undertone of \u201cthe power of great pivots.\u201d<\/p>\n Raisin\u2019 money, raisin\u2019 hell:<\/p>\n Image Credits:<\/strong> THEPALMER (opens in a new window)<\/span> \/ Getty Images<\/p>\n<\/div>\n Giving users better service than they expected could literally save a software startup. In one study, companies that spent 10% of yearly revenue on customer success attained peak net recurring revenue.<\/p>\n \u201cCompanies mostly deploy two or more customer success archetypes,\u201d according to TC+ contributors Rachel Parrinello and John Stamos. \u201cThey usually vary by customer segment, business versus technical focus and sales motion focus: adopt, renew, upsell and cross-sell.\u201d<\/p>\n If you\u2019re interested in optimizing revenue through CS, read the rest for a full overview of job design methodology, because \u201ccompanies should not design their customer success roles in a vacuum.\u201d<\/p>\n (+ is our membership program, which helps founders and startup teams get ahead.<\/em> You can sign up here<\/em>.)<\/em><\/p>\n Social media and privacy don\u2019t often go hand in hand, especially when children can see a lot on the internet already. Twitter got caught up in this when it reportedly tried to monetize adult content in an effort to compete with OnlyFans. It later scrapped the program when it was found that its system couldn\u2019t \u201cdetect child sexual abuse material and non-consensual nudity at scale,\u201d Amanda<\/a> writes. Meanwhile, California lawmakers wasted no time moving ahead to put in place statewide online privacy protections for children where there are none at the federal level, Taylor<\/a> reports.<\/p>\nThe Top 3<\/h2>\n
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Startups and VC<\/h2>\n
\u00a0Crafting a XaaS customer success strategy that drives growth<\/h2>\n
Big Tech Inc.<\/h2>\n
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