Mobile Money is now the order of the day in Ghana where everyone now accept it in exchange for goods and services. This change has helped the country in many ways by creating jobs for many Ghanaians and also makes transactions easier and faster.
Since there is no good thing without the bad part of it, Mobile Money , which is simply called MoMo is characterized with different challenges. One of them is attacks on the momo vendors, which sometimes lead to death and injury.
Mobile money point of sale is constantly being attack ever since. Therefore any agent must set rapidly escalating business restrictions to safeguard the job.Â
All agents must NOT do the following to favor any customer in anything in anyway.
1. A customer asking agent to give his number to receive money from someone else.
2. An agent should not make call for any customer even if it’s involve a charge
3. An Agent should not tolerate any form of begging from any customer to do a transaction.
4. A customer should not be allowed to tell an agent that someone wants to talk to you on phone.
5. Monitor customers carefully as they approach you.
6. Withdraw money up to only a specific amount, perhaps not exceeding ghc1000.
7. Agents must be aware that all messages come “mobile money” hence, should be extra careful when withdrawing TOKEN.
8. THERE should be no interferance from a customer.
9. Always be careful
Content created and supplied by: GreatAlexander (via Opera
News )