It all started with a very simple and innocent question from Anele Mdoda that asked, “who owns Bolt? Where are their their offices?” What followed is a lot of complaints from Bolt customers. “Please Anele let us know when you find out. There’s a recent case on one of their drivers being a serial rapists. One of many offenders that is.” https://twitter.com/Lavistolee/status/1497508967458779140?s=19
“I called for a Bolt on Tuesday to pick up my son from school, I called the driver to notify him to ask for my son by name when he gets to the gate. Driver asked me how much ride it was, I told him the amount and the discount. He shouted that he would not wait for discounted fares.” https://twitter.com/the_real_tshepz/status/1497537928112664576?s=19
“Well Bolt driver profiles are being sold on Facebook and I told them and they said they will report these groups. Uber has a face recognition safety feature drivers use when they log in on their app. There is an office on 29 Bond Street Randburg where drivers go for their issues.” https://twitter.com/Musa38491289/status/1497507229469085700?s=19
One user said that apparently they don’t have offices, people were complaining about them and took them to a certain show in Moja Love and when they went to the address that was given there were not any Bolt offices. https://twitter.com/__AntiNormal/status/1497514604972462085?s=19
With all this being said Bolt responded by saying “We understand the frustrations you’ve shared with us in the last couple of days. We want to assure you, the issues you’ve raised are under investigation. We’re supporting SAPS with all the info and assistance required.” https://twitter.com/Boltapp_za/status/1497497874531237888?s=19
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