{"id":731036,"date":"2019-10-25T08:42:01","date_gmt":"2019-10-25T08:42:01","guid":{"rendered":"https:\/\/ghana-mma.com\/2019\/10\/25\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\/"},"modified":"2019-10-25T08:42:01","modified_gmt":"2019-10-25T08:42:01","slug":"fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2019\/10\/25\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\/","title":{"rendered":"FCMB Wins Excellence Award In Customer Experience As Adam Nuru Emerges CEO Of The Year"},"content":{"rendered":"<p><\/p>\n<div id=\"\">\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">First City Monument Bank (FCMB) Limited\u2019s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry, have again been recognised. The latest is the conferment of the prestigious award of, \u2018<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u2018Excellence in Customer Experience Enhancement\u2019\u2019,<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> on the Bank at the <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">Finnovex<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> West Africa Awards, held on October 22, 2019 in Lagos. In addition, the Managing Director of the Bank, Mr. Adam Nuru, emerged as the CEO of the year. They were elected to the positions after a survey conducted by the organisers of the award which involved Banks\u2019 customers.<\/span><\/span><\/p>\n<p class=\"s2\"><img decoding=\"async\" class=\"i-amphtml-image-viewer-image\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2019\/10\/20191022_144637.jpg\"\/><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">The event, <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">co-located with\u00a0<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">Finnovex<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> West Africa and organised under the patronage of the Central Bank of Nigeria (CBN), <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">provided a platform for industry shaping discussions with experts, <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">thought leaders<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> and innovators across the financial services community worldwide. The 2-day conference focused on global trends, disruptions and how market players can determine opportunities and respond to the threats. The gathering also provided an opportunity for financial experts to share knowledge on big and pressing issues, ranging from Financial Technology (FinTech) disruptions to financial inclusion, blockchain and <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">regtech<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">.<\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">According to the organisers, the conferment of the \u2018<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u2018Excellence in Customer Experience Enhancement\u2019\u2019 <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">on FCMB, is in recognition of its outstanding achievements, consistent demonstration of customer service excellence and convenience as well as robust technology. <\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">Moreover, FCMB was recognised for promoting financial inclusion through the deployment of digital banking solutions and other offerings <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">that align <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">with the lifestyles of various segments of the society. <\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">Finnovex<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> West Africa<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> added that, \u2018\u2019<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">FCMB pioneered deployment of\u00a0Over-The-Counter transactions (OTC) using biometrics on Point of Sales (<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">PoS<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">) for both inter and intra-bank transfers and withdrawals; the first in deploying OTC transactions on\u00a0<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">PoS<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u00a0through card and biometrics means and the first to release a wallet account in the industry\u2019\u2019<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">.<\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">Among the offerings of the Bank in the digital banking space are, the FCMB *329# USSD code, enhanced <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">FCMBMobile<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">, artificial intelligence chatbot, named Temi, among other digital platforms that have continued to make waves and redefine financial services.<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u00a0<\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">On the award of CEO of the Year to the Managing Director of FCMB, Mr. <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">Nuru<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">, the <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">Finnovex<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> West Africa conference organisers said, \u2018\u2019<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">Nuru\u00a0has implemented and understood\u00a0the tech space\u00a0and\u00a0spearheaded the digital transformation in the Bank. Both<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u00a0awareness and return on investments have continued to trend positively driven by his leadership in conjunction with the dynamic vision of the Group\u2019s Board of Directors\u2019\u2019.<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u00a0<\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">Speaking on the \u2018<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u2018Excellence in Customer Experience Enhancement\u2019\u2019 <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">award during the presentation at the conference<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">, the<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> Divisional Head,\u00a0Service Management &amp; Technology of FCMB, Mr. Oluwakayode Adigun, said it is another confirmation of the Bank\u2019s unequalled <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">commitment in offering cutting-edge and exceptional services as a forward-looking institution built on the culture of excellence. <\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">According to him, \u2018\u2019this award reflects the quality of services we offer at FCMB. It is another validation of our strategic focus to consistently enhance customer experience. This <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">shows that the various transformation initiatives we have deployed across our platforms to meet the needs of our customers are <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">yielding the desired results and appreciated by not just customers, but other stakeholders. <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">This will inspire us to get better<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">\u2019\u2019.<\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">Mr. Adigun assured FCMB will continue to raise the bar and sustain the tempo by going the extra mile to provide simple, helpful and reliable banking services driven by a team of highly professional staff, robust technology and best practices.<\/span><\/span><\/p>\n<p class=\"s2\"><span class=\"s4\"><span class=\"bumpedFont15\">FCMB, as an inclusive lender, has continued to dictate the pace and expand its channels. The Bank i<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">s known for providing one of the fastest, secure, convenient and seamless alternate channel banking platforms cutting across Automated Teller Machines (ATMs), Point of Sales (<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">PoS<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">), mobile, internet banking, among others. In 2018, FCMB was rated as the 3<\/span><\/span><span class=\"s5\"><span class=\"bumpedFont15\">rd<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> most customer-focused Bank by KPMG, a leading international consulting firm, in the Banking Industry Customer Satisfaction Survey (BICSS), among other national and international recognitions and awards.<\/span><\/span><\/p>\n<p class=\"s7\"><span class=\"s4\"><span class=\"bumpedFont15\">For more information about FCMB, please visit <\/span><\/span><span class=\"s6\"><span class=\"bumpedFont15\">www.fcmb.com<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">.<\/span><\/span><\/p>\n<p class=\"s7\"><span class=\"s4\"><span class=\"bumpedFont15\">See pictures from the <\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\">awards ceremony<\/span><\/span><span class=\"s4\"><span class=\"bumpedFont15\"> below:<\/span><\/span><\/p>\n<p><img decoding=\"async\" class=\"i-amphtml-image-viewer-image\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2019\/10\/20191022_131452.jpg\"\/><\/p>\n<p><img decoding=\"async\" class=\"i-amphtml-image-viewer-image\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2019\/10\/20191022_144444.jpg\"\/><\/p>\n<p><img decoding=\"async\" class=\"i-amphtml-image-viewer-image\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2019\/10\/20191022_131738.jpg\"\/><\/p>\n<p>\u00a0<\/p>\n<p>              &#13;\n                    <\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>First City Monument Bank (FCMB) Limited\u2019s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry, have again been recognised. The latest is the conferment of the prestigious award of, \u2018\u2018Excellence in Customer Experience Enhancement\u2019\u2019, on the Bank at the Finnovex West Africa Awards, held on October 22, 2019 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":731037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-731036","post","type-post","status-publish","format-standard","has-post-thumbnail","category-nigeria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FCMB Wins Excellence Award In Customer Experience As Adam Nuru Emerges CEO Of The Year - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2019\/10\/25\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"FCMB Wins Excellence Award In Customer Experience As Adam Nuru Emerges CEO Of The Year - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"First City Monument Bank (FCMB) Limited\u2019s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry, have again been recognised. The latest is the conferment of the prestigious award of, \u2018\u2018Excellence in Customer Experience Enhancement\u2019\u2019, on the Bank at the Finnovex West Africa Awards, held on October 22, 2019 [&hellip;]\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.ghanamma.com\/2019\/wp-content\/uploads\/2019\/10\/5FD47084-CEE4-4FE5-8469-3089BCE6BD27.jpeg\" \/>\n<meta name=\"twitter:creator\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:site\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ghana News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/\"},\"author\":{\"name\":\"Ghana News\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/#\\\/schema\\\/person\\\/53d06a757a4242f113d200e3c290c036\"},\"headline\":\"FCMB Wins Excellence Award In Customer Experience As Adam Nuru Emerges CEO Of The Year\",\"datePublished\":\"2019-10-25T08:42:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/\"},\"wordCount\":676,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/5FD47084-CEE4-4FE5-8469-3089BCE6BD27.jpeg\",\"articleSection\":[\"Nigeria\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2019\\\/10\\\/25\\\/fcmb-wins-excellence-award-in-customer-experience-as-adam-nuru-emerges-ceo-of-the-year\\\/\",\"name\":\"FCMB Wins Excellence Award In Customer Experience As Adam Nuru Emerges CEO Of The Year - 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