By Iddi Yire, GNA
Accra, Oct. 2, GNA – ABii National Savings and
Loans Limited, a member of the Tobinco Group of Companies, has been adjudged
the Best Savings and Loans Company in terms of Excellent Customer Service
delivery for the year 2018.
ABii National won the award at the Seventh
Ghana Customer Service Award, organised by Team Ghana Customer Service, a
leading National Customer Service Advocate; which specializes in research, validation,
recognition and awarding organisations for service excellence in the country.
At the event, ABii National was also conferred
with the honour of being “a company in good standing in the delivery of
Excellent Customer Service”.
This award automatically inducts the ABii
National into the Ghana Customer Service Excellence Club and also awards them
the Ghana Service Excellence mark.
Team Ghana Customer Service has been in
existence since 2010 and its mission is to recognise and promote customer service
excellence in the country and beyond.
The award ceremony was attended by captains of
industries and representatives of several sectors such as banking, tourism,
hospitality, retail and general services.
Other award winners of the night included
Zenith Bank, Melcom Ghana Limited, Marriott Hotels, Chiropractic and Wellness
Centres, Accra City Hotel, and Honey Suckle.
According to the organizers of the event, the
criteria for awarding included but were not limited to organisational service
culture, ease of doing business from customers’ perspective, employee attitude
towards customers, innovation in customer service delivery and Conduciveness of
business environment to the customer. These and several other factors including
relevance of products and other services instituted by these companies has
earned them various recognitions and awards.
Speaking at the event, Dr Sam Mensah-Ansah, a
Hospitality and Customer Service Consultant, said all organisations
irrespective of the sector they found themselves should make customer service a
priority because it is the secret to growth and development.
He touched on some key contributions of
excellent service delivery in every institution concluding that excellent
customer service is a basic key to success and prosperity in business
Receiving the award, Mr Ashie Bennet, the Head
of Corporate Affairs and Service Excellence at ABii National, expressed joy
that the well laid out plans and conscious efforts by his company to make
Excellent Customer Service Delivery a hallmark had been recognised and rewarded
by such a reputable institution.
He said this is not the first time that ABii
National was being recognised for superior service delivery adding that he was
glad that they were doing something right.
Mr Ashie also extended his gratitude first to
their customers for believing in them and showing their loyalty to them through
continued patronage of their services.
He went on to thank the Board of Directors,
Management and especially staff members (who he termed as the primary engines
to service delivery) of his Company for their relentless commitment to
excellent service delivery.
Mr Ashie, finally promised in his capacity as
the main advocate for excellent customer service delivery in his Company to
continue ardently in putting the right structures in place to ensure that the
customer remains the focus of their business in a bid to fulfil ABii National’s
mandate of being the key to easy banking.
In the coming years, he said, it is our hope
that there would be more awards and these awards would translate into a win-win
situation; where there would be corresponding tangible improvements in the
businesses of our customers.
2 October, 2018
1. Mr Ashie Bennet (right) receiving the award
2. The citation accompanying the award