How Sars overhaul was devised in a series of meetings

Parts of Tom Moyane’s new operating model‚ which has been blamed for destabilising the South African Revenue Service‚ were devised in a series of meetings before he was appointed commissioner.

The commission of inquiry into tax administration and governance at the revenue collector on Tuesday heard how Bain and Company – appointed by Moyane to assess Sars and make recommendations on how to renew the organisation – met the now suspended commissioner a year before his appointment to discuss his “professional goals”.

According to an affidavit by Bain managing partner Vittorio Massone – parts of which were read at the commission – the first meeting between him and Moyane took place in October 2013. Moyane was appointed as commissioner in September 2014.

At the meeting‚ Massone presented an “outside-in” document to Moyane entitled SARS 2.0‚ which showed the results of an assessment conducted by Bain on the revenue collector‚ using public information. It also made recommendations on changing the organisational structure.

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