By Julius K. Satsi, GNA
Accra, Sept. 15, GNA – Eltor Consults, a
distinct value-adding consultancy has launched the maiden Customer Choice
Awards to improve customer care service in both Government and private business
settings by giving customers the opportunity to share experiences.
Mr Etornam James Flolu, the Managing Director
of Eltor Consults and a Customer Experience Coach said the Awards aimed at
using a friendly approach to cause a positive change in the customer care
service delivery in the country.
He said there was the need for a total
overhauling of the customer service provided in the country by most Government
and private institutions, which was key to building a good corporate reputation
and business success.
Voting for the award category commenced on
September 14 and is expected to elapse after four months, which will then pave
way for the awarding of deserving winners after customers had expressed their
experience with various business entities.
Customers ought to download the “SpeakUpp App”
to enable them to share both positive and negative customer experience with any
of the listed companies or Agencies as well some personalities in the award
Mr Flolu said customers who participated
actively would be awarded fortnightly with special treats through to the end of
the fourth months where any high participating customer could win an
educational scholarship and another winning an all-expense paid trip to any
African country of choice or Dubai.
He urged all Customers of the listed company,
and agencies to download the ‘SpeakUpp App’ on Google Play store and contribute
towards improving on the customer care delivery in the country.
The categories are grouped into twenty from
all sectors including, The Customer’s Bank of the Year, The Customer’s Oil
Marketing Company of the Year, Fans Artist of the Year, and The Customer’s
Hotel of the Year.
Others are, The Customer’s Shopping Mart of
the Year, The Customer’s Waakye Joint of the Year, The Customer’s Continental
Food Joint of the Year, The Customer’s Pizza Joint of the Year, The Customer’s
Pub of the Year, and The Customer’s Chop Bar of the Year – Traditional Eatery.
The rest are, The Customer’s Government Agency
of the Year, The Customer’s Beer of the Year, The Customer’s Hospital of the
Year, The Customer’s Digital Payment Platform, The Customer’s Media House of
the Year, The Customer’s Media Personality of the Year, The Customer’s Beauty
and Grooming Salon of the Year, The Customer’s Transport Choice of the Year,
and The Customer’s Event of the Year.