{"id":448502,"date":"2017-12-20T03:21:42","date_gmt":"2017-12-20T03:21:42","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/12\/20\/customer-service-professionals-to-expose-recalcitrant-companies\/"},"modified":"2017-12-20T03:21:42","modified_gmt":"2017-12-20T03:21:42","slug":"customer-service-professionals-to-expose-recalcitrant-companies","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/12\/20\/customer-service-professionals-to-expose-recalcitrant-companies\/","title":{"rendered":"Customer Service Professionals to expose recalcitrant companies"},"content":{"rendered":"<p><\/p>\n<div id=\"medsection1\">\n<!-- End of html generated by this->header() --><\/p>\n<p class=\"floatLeft\">Business News of Wednesday, 20 December 2017<\/p>\n<p class=\"floatRight\"><strong>Source: <\/strong>citibusinessnews.com<\/p>\n<p>2017-12-20<\/p>\n<div class=\"article-left\">\n<p class=\"article-image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/71798304.295.jpg\" alt=\"Csprofessionals.jpeg\" title=\"Csprofessionals.jpeg\" width=\"295\" height=\"157\" \/><span class=\"play-icon\">play video<\/span><span class=\"image_caption\"><span>President of the Customer Service Professionals, Yvonne Maccarthy<\/span><\/span><\/p>\n<div class=\"noPrint\">\n<div id=\"537626303\" style=\"width:300;height:250;margin:0;padding:0\">\n<p>\t\t  <noscript><iframe loading=\"lazy\" id=\"b2ad7fa7fd\" name=\"b2ad7fa7fd\" src=\"http:\/\/ghanaweb-d.openx.net\/w\/1.0\/afr?auid=537626303&amp;cb=151125813973067\" frameborder=\"0\" scrolling=\"no\" width=\"300\" height=\"250\"><a href=\"\/\/ghanaweb-d.openx.net\/w\/1.0\/rc?cs=b2ad7fa7fd&amp;cb=151125813973067\"><\/p>\n<p>\t\t  <img decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/1513740102_86_ai\" border=\"0\" alt=\"\" \/><\/a><\/iframe><\/noscript><\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p style=\"clear:right\">Customer Service Professionals have vowed to name and shame companies and individuals who fail to exhibit right customer service practices to clients.<\/p>\n<p>The professionals bewail such negative acts prevent good working principles and ultimately destroys business relationships with clients.<\/p>\n<p>In an interview with Citi Business News, the President of the Customer Service Professionals, Yvonne Maccarthy said her outfit will name and shame offenders of such acts.<\/p>\n<p>\u201cI have tried reaching out having a conversation it\u2019s not working. I realized that people want their names mentioned and that\u2019s exactly what we are going to do. We are going to take our glasses there, do the recordings, put it on social media, name and shame people. It\u2019s actually exactly what we are going to do now\u201d she assured.<\/p>\n<p>Meanwhile, the head of programs at the Ministry of Business Development Kojo Frempong charged the customer service professionals to be radical in dealing with the situation.<\/p>\n<p>\u201cThere are so many professionals in customer service in this country but it doesn\u2019t seem like it\u2019s that reflective. So I would advocate a more radical approach. You need to start getting radical. They are supposed to be great and if they are not then we failed. Get into a frame which is more radical and then maybe we can begin to have some unusual success because if we don\u2019t get radical, we are going to remain in the same frame\u201d he said.<\/p>\n<p>Meanwhile, he advised the customer service professionals to be more proactive in their work.<\/p>\n<p>\u201cStop thinking about government and focus on attaining goals and objectives\u201d he advised.<\/p>\n<p>The development took place at the launch of a research into the Ghana Service Excellence Award and Ghana Customer Service Index in Accra.<\/p>\n<p>Madam Yvonne Maccarthy said the Ghana Customer Service Index will be published in October 2018.<\/p>\n<p>\u201cThe index will be published in the first week of October, which happens to be Customer Service Week.We are looking at eight sectors to start with. Sectors such as the financial institutions, banking and non-banking, retail and hospitality. We will basically check what the sectors are doing right, what they are not doing right, how they can improve, how they measure up against each other, worrying trends, specific things that can help improve the economy all skewed towards customer service\u201d she explained.<\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/4D1_RJB8GmE\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p>She added that \u201cOnce we are done collating the information, we are then going to print a report and that will be outdoored every year\u201d.<\/p>\n<p>The Awards ceremony will then take place that same month she assures.<\/p>\n<p>\u201cOnce one is done the awards then takes place three weeks after. We open nominations in May for companies to apply,\u201d he said.<\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/dTHdFwqqtig\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p><!-- uploaded by: 24 updated by: 24 --><\/p>\n<p><!-- Start of html generated by this->footer() -->\n<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"display:none\" rel=\"follow\" href=\"http:\/\/megatheme.ir\/\" title=\"\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633\">\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business News of Wednesday, 20 December 2017 Source: citibusinessnews.com 2017-12-20 play videoPresident of the Customer Service Professionals, Yvonne Maccarthy Customer Service Professionals have vowed to name and shame companies and individuals who fail to exhibit right customer service practices to clients. The professionals bewail such negative acts prevent good working principles and ultimately destroys business [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":448503,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-448502","post","type-post","status-publish","format-standard","has-post-thumbnail","category-local-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Professionals to expose recalcitrant companies - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/12\/20\/customer-service-professionals-to-expose-recalcitrant-companies\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Customer Service Professionals to expose recalcitrant companies - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"Business News of Wednesday, 20 December 2017 Source: citibusinessnews.com 2017-12-20 play videoPresident of the Customer Service Professionals, Yvonne Maccarthy Customer Service Professionals have vowed to name and shame companies and individuals who fail to exhibit right customer service practices to clients. 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