{"id":448404,"date":"2017-12-19T19:04:30","date_gmt":"2017-12-19T19:04:30","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/12\/19\/icsp-unveils-ghana-customer-service-awards\/"},"modified":"2017-12-19T19:04:30","modified_gmt":"2017-12-19T19:04:30","slug":"icsp-unveils-ghana-customer-service-awards","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/12\/19\/icsp-unveils-ghana-customer-service-awards\/","title":{"rendered":"ICSP unveils Ghana Customer Service Awards"},"content":{"rendered":"<p><\/p>\n<div id=\"medsection1\">\n<!-- End of html generated by this->header() --><\/p>\n<p class=\"floatLeft\">Business News of Tuesday, 19 December 2017<\/p>\n<p class=\"floatRight\"><strong>Source: <\/strong>www.ghanaweb.com<\/p>\n<p>2017-12-19<\/p>\n<div class=\"article-left\">\n<p class=\"article-image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/99287587.295.jpg\" alt=\"Yvonne Newest18\" title=\"Yvonne Newest18\" width=\"295\" height=\"156\" \/><span class=\"play-icon\">play video<\/span><span class=\"image_caption\"><span>Yvonne MacCarthy,  President of Institute of Customers Service Professionals (ICSP)<\/span><\/span><\/p>\n<div class=\"noPrint\">\n<div id=\"537626303\" style=\"width:300;height:250;margin:0;padding:0\">\n<p>\t\t  <noscript><iframe loading=\"lazy\" id=\"b2ad7fa7fd\" name=\"b2ad7fa7fd\" src=\"http:\/\/ghanaweb-d.openx.net\/w\/1.0\/afr?auid=537626303&amp;cb=151125813973067\" frameborder=\"0\" scrolling=\"no\" width=\"300\" height=\"250\"><a href=\"\/\/ghanaweb-d.openx.net\/w\/1.0\/rc?cs=b2ad7fa7fd&amp;cb=151125813973067\"><\/p>\n<p>\t\t  <img decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/1513710270_193_ai\" border=\"0\" alt=\"\" \/><\/a><\/iframe><\/noscript><\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p style=\"clear:right\"> The Institute of Customers Service Professionals (ICSP), an independent institute dedicated to providing holistic and specialized customer service solutions has unveiled a Ghana Service Excellence Awards to recognized institutions with best customer service practice.<\/p>\n<p>Launched at the British Council in Accra, The Ghana Service Excellence Awards will acknowledge best customer service in eight key sectors namely; Financial institutions, utilities, telecommunications, hospitality, healthcare, retail food and non-food, public institutions and online businesses.<\/p>\n<p>\u201cThe Ghana Service Excellence Awards will promote customer service as a profession and improve the level of practitioner\u2019s professionalism through assessment and certification. It\u2019s also to reward companies with the right customer service attitude. It will be done every year\u201d President of Institute of Customers Service Professionals (ICSP), Yvonne MacCarthy said.<\/p>\n<p>According to her, there will also be a yearly report dubbed \u201cGhana Customer Service Index\u201d to measure the performance of companies with respect to customer service in Ghana.<\/p>\n<p>Ms. Yvonne MacCarthy noted that the index which is research-based will consider the competence, ease of doing business, the look and feel, professionalism, process and procedure, feedback and complaint of companies for the ranking.<\/p>\n<p>\u201cThe Ghana Service Excellence Awards will be held in the last week of October each year after the Customer Service Index has been out doored to provide an insight into the state of customer service in Ghana,\u201d Ms. MacCarthy added.<\/p>\n<p><b>Poor Customer Service in Ghana<\/b><\/p>\n<p>Ms. Yvonne MacCarthy bemoaned the poor current state of customer service in Ghana adding that the service industry which accounts for 70% of the country\u2019s workforce leaves much to be desired.<\/p>\n<p>&#8220;The public sector who is a provider of mostly services is the largest culprit when it comes to poor customer service in Ghana. Their mentality is that we have to come to them whether we like it or not because of the nature of the services they provide, so there are virtually zero standards of customer service in this sector,&#8221; she said.<\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"350\" src=\"https:\/\/www.youtube.com\/embed\/uz2RItJjSqE\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/f3fSx0AJzoM\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"350\" src=\"https:\/\/www.youtube.com\/embed\/4D1_RJB8GmE\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p><!-- uploaded by: 62 updated by: 62 --><\/p>\n<p><!-- Start of html generated by this->footer() -->\n<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"display:none\" rel=\"follow\" href=\"http:\/\/megatheme.ir\/\" title=\"\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633\">\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business News of Tuesday, 19 December 2017 Source: www.ghanaweb.com 2017-12-19 play videoYvonne MacCarthy, President of Institute of Customers Service Professionals (ICSP) The Institute of Customers Service Professionals (ICSP), an independent institute dedicated to providing holistic and specialized customer service solutions has unveiled a Ghana Service Excellence Awards to recognized institutions with best customer service practice. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":448405,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-448404","post","type-post","status-publish","format-standard","has-post-thumbnail","category-local-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ICSP unveils Ghana Customer Service Awards - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/12\/19\/icsp-unveils-ghana-customer-service-awards\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"ICSP unveils Ghana Customer Service Awards - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"Business News of Tuesday, 19 December 2017 Source: www.ghanaweb.com 2017-12-19 play videoYvonne MacCarthy, President of Institute of Customers Service Professionals (ICSP) The Institute of Customers Service Professionals (ICSP), an independent institute dedicated to providing holistic and specialized customer service solutions has unveiled a Ghana Service Excellence Awards to recognized institutions with best customer service practice. 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