{"id":446151,"date":"2017-12-12T07:33:10","date_gmt":"2017-12-12T07:33:10","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/12\/12\/prepaid-system-errors-resolved-ecg\/"},"modified":"2017-12-12T07:33:10","modified_gmt":"2017-12-12T07:33:10","slug":"prepaid-system-errors-resolved-ecg","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/12\/12\/prepaid-system-errors-resolved-ecg\/","title":{"rendered":"Prepaid system errors resolved \u2013 ECG"},"content":{"rendered":"<p><\/p>\n<div id=\"medsection1\">\n<!-- End of html generated by this->header() --><\/p>\n<p class=\"floatLeft\">Business News of Tuesday, 12 December 2017<\/p>\n<p class=\"floatRight\"><strong>Source: <\/strong>citifmonline.com<\/p>\n<p>2017-12-12<\/p>\n<div class=\"article-left\">\n<p class=\"article-image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/40716102.295.jpg\" alt=\"ECG Customers Threaten Illegal Connection\" title=\"ECG Customers Threaten Illegal Connection\" width=\"295\" height=\"162\" \/><span class=\"image_caption\"><span>Aggrieved customers massed up in front of the ECG head office<\/span><\/span><\/p>\n<div class=\"noPrint\">\n<div id=\"537626303\" style=\"width:300;height:250;margin:0;padding:0\">\n<p>\t\t  <noscript><iframe loading=\"lazy\" id=\"b2ad7fa7fd\" name=\"b2ad7fa7fd\" src=\"http:\/\/ghanaweb-d.openx.net\/w\/1.0\/afr?auid=537626303&amp;cb=151125817929577\" frameborder=\"0\" scrolling=\"no\" width=\"300\" height=\"250\"><a href=\"\/\/ghanaweb-d.openx.net\/w\/1.0\/rc?cs=b2ad7fa7fd&amp;cb=151125817929577\"><\/p>\n<p>\t\t  <img decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/1513063990_845_ai\" border=\"0\" alt=\"\" \/><\/a><\/iframe><\/noscript><\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p style=\"clear:right\">The Electricity Company of Ghana (ECG), has said it has \u201csubstantively\u201d resolved all issues with its prepaid card system.<\/p>\n<p>According to the company, experts have been able to set up a data centre for cards reactivation in all four affected districts.<\/p>\n<p>On Monday, the Managing Director of the ECG, Ing. Samuel Boakye Appiah told the press that the company has spent the day \u201cmopping up where some faulty cards needed outright replacement.\u201d<\/p>\n<p>\u201cCustomers should therefore visit our district offices; Kaneshie, Korle Bu and Achimota to do business with ECG. BOT customers should please note that the faulty cards are reactivated only once,\u201d he reminded.<\/p>\n<p>Last week, the ECG\u2019s Build Operate Transfer vending prepaid system failed, leaving thousands of customers within the Korle Bu, Dansoman, Kaneshie and Achimota areas unable to purchase prepaid credit for power.<\/p>\n<p>This compelled hundreds of customers to mass up at the Head Office of ECG near the Kwame Nkrumah Circle in Accra, in a bid to have their problems resolved.<\/p>\n<p>The system dysfunction occurred after ECG\u2019s servers were affected by a power outage.<\/p>\n<p>The Public Utilities Regulatory Commission (PURC), stepped in to warn the ECG it may face sanctions over the challenged.<\/p>\n<p><b>Over 41,000 customers affected<\/b><\/p>\n<p>Early indications were that, over 41, 000 customers were affected by the challenges.<\/p>\n<p>\u201cOur records indicate that we have identified 41,496 customers who have come in with various complaints to replace cards and reactivate their cards \u2013whethere their cards are corrupted or there are errors on the cards,\u201d Ing. Boakye Appiah stated.<\/p>\n<p>Following the challenges, Ing. Boakye Appiah assured that his outfit would undertake a comprehensive evaluation to prevent future recurrence.<\/p>\n<p>He added that the company will also \u201creview processes and systems and come out with measures that will permanently curtail the occurrence of this event that has caused so much inconvenience to our customers.\u201d<\/p>\n<p><!-- uploaded by: 32 updated by: -1 --><\/p>\n<p><!-- Start of html generated by this->footer() -->\n<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"display:none\" rel=\"follow\" href=\"http:\/\/megatheme.ir\/\" title=\"\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633\">\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business News of Tuesday, 12 December 2017 Source: citifmonline.com 2017-12-12 Aggrieved customers massed up in front of the ECG head office The Electricity Company of Ghana (ECG), has said it has \u201csubstantively\u201d resolved all issues with its prepaid card system. According to the company, experts have been able to set up a data centre for [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":445674,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-446151","post","type-post","status-publish","format-standard","has-post-thumbnail","category-local-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prepaid system errors resolved \u2013 ECG - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/12\/12\/prepaid-system-errors-resolved-ecg\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Prepaid system errors resolved \u2013 ECG - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"Business News of Tuesday, 12 December 2017 Source: citifmonline.com 2017-12-12 Aggrieved customers massed up in front of the ECG head office The Electricity Company of Ghana (ECG), has said it has \u201csubstantively\u201d resolved all issues with its prepaid card system. According to the company, experts have been able to set up a data centre for [&hellip;]\" \/>\n<meta name=\"twitter:creator\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:site\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Prepaid system errors resolved \u2013 ECG\",\"datePublished\":\"2017-12-12T07:33:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/\"},\"wordCount\":329,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Local News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/\",\"name\":\"Prepaid system errors resolved \u2013 ECG - Ghanamma.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2017-12-12T07:33:10+00:00\",\"author\":{\"@id\":\"\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/12\\\/prepaid-system-errors-resolved-ecg\\\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/\",\"name\":\"Ghanamma.com\",\"description\":\"News In Ghana - Latest Ghana News Headlines\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Prepaid system errors resolved \u2013 ECG - Ghanamma.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ghanamma.com\/2017\/12\/12\/prepaid-system-errors-resolved-ecg\/","twitter_card":"summary_large_image","twitter_title":"Prepaid system errors resolved \u2013 ECG - Ghanamma.com","twitter_description":"Business News of Tuesday, 12 December 2017 Source: citifmonline.com 2017-12-12 Aggrieved customers massed up in front of the ECG head office The Electricity Company of Ghana (ECG), has said it has \u201csubstantively\u201d resolved all issues with its prepaid card system. 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