{"id":445502,"date":"2017-12-10T10:00:34","date_gmt":"2017-12-10T10:00:34","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/"},"modified":"2017-12-10T10:00:34","modified_gmt":"2017-12-10T10:00:34","slug":"prepaid-chaos-ecg-sets-up-district-centres","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/","title":{"rendered":"Prepaid chaos: ECG sets up district centres"},"content":{"rendered":"<p><\/p>\n<div id=\"medsection1\">\n<!-- End of html generated by this->header() --><\/p>\n<p class=\"floatLeft\">Business News of Sunday, 10 December 2017<\/p>\n<p class=\"floatRight\"><strong>Source: <\/strong>classfmonline.com<\/p>\n<p>2017-12-10<\/p>\n<div class=\"article-left\">\n<p class=\"article-image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/87104891.295.jpg\" alt=\"ECG Chaos 2.jpeg\" title=\"ECG Chaos 2.jpeg\" width=\"295\" height=\"157\" \/><span class=\"image_caption\"><span>ECG apologised for the inconvenience caused to customers<\/span><\/span><\/p>\n<div class=\"noPrint\">\n<div id=\"537626303\" style=\"width:300;height:250;margin:0;padding:0\">\n<p>\t\t  <noscript><iframe loading=\"lazy\" id=\"b2ad7fa7fd\" name=\"b2ad7fa7fd\" src=\"http:\/\/ghanaweb-d.openx.net\/w\/1.0\/afr?auid=537626303&amp;cb=151125817929577\" frameborder=\"0\" scrolling=\"no\" width=\"300\" height=\"250\"><a href=\"\/\/ghanaweb-d.openx.net\/w\/1.0\/rc?cs=b2ad7fa7fd&amp;cb=151125817929577\"><\/p>\n<p>\t\t  <img decoding=\"async\" src=\"https:\/\/ghanamma.com\/wp-content\/uploads\/2017\/12\/1512900034_292_ai\" border=\"0\" alt=\"\" \/><\/a><\/iframe><\/noscript><\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p style=\"clear:right\"> The Electricity Company of Ghana (ECG) has said that data centres in four districts have been set up to help resolve challenges of prepaid credit purchase.<\/p>\n<p>The centres are located in Kaneshie, Achimota, Korle-Bu and Dansoman District Offices to cater for the areas that suffered challenges in the purchase of power.<\/p>\n<p>The centres will serve as a central point within the district \u201cwhere customers whose cards are dysfunctional will contact for the reactivation of their cards to enable them to vend\u201d.<\/p>\n<p>This was contained in a press release on Saturday, December 9 in which ECG appealed to affected customers to contact the district offices to have their problems resolved.<\/p>\n<p>ECG further apologised for the inconvenience caused to customers and assured that \u201cevery effort is being made to immediately resolve this challenge\u201d.<\/p>\n<p>As early as 3 am, hundreds of customers have been queuing at some ECG offices waiting for their turn to purchase prepaid credit.<\/p>\n<p>ECG says they were having challenges with data servers and this resulted in chaos at the Regional office where hundreds of customers converged to have their challenges resolved.<\/p>\n<p>Some of the frustrated individuals told Accra 100.5 FM\u2019s Nana Amoako Gyampah that they have been unable to purchase prepaid credit from ECG for days and called for government\u2019s intervention.<\/p>\n<p>Meanwhile, the Public Utilities Regulatory Commission (PURC) has hinted at possible sanctions against the Electricity Company of Ghana (ECG) as over 2000 clients cannot purchase prepaid power due to server challenges.<\/p>\n<p>A statement signed by PURC\u2019s Executive Secretary Mrs Mami Dufie Ofori indicated on Thursday, December 7, that the commission has requested ECG to show reason why it should not be punished for the recent challenges.<\/p>\n<p>PURC is \u201crequesting the company (ECG) to show cause in respect of monetary penalties to be imposed with a response deadline of December 8, 2017 in accordance with due process\u201d.<\/p>\n<p>The commission further plans to undertake comprehensive independent investigations into ECG\u2019s IT infrastructure to ascertain the root cause of the system failure which will inform further regulatory actions.<\/p>\n<p>PURC said after investigations, they have ordered ECG to \u201cimmediately augment its help desks in all affected district offices to deal with a large number of customers and inform the public of the measures being undertaken to resolve the problem\u201d.<\/p>\n<p>Additionally, PURC has \u201cissued initial time-bound directives to ECG to submit details of its emergency response measures carried out\u201d.<\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"350\" src=\"https:\/\/www.youtube.com\/embed\/QnUnSI_lRjg\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"350\" src=\"https:\/\/www.youtube.com\/embed\/svp7SNMZgm8\" frameborder=\"0\" gesture=\"media\" allow=\"encrypted-media\" allowfullscreen=\"\"><\/iframe><\/p>\n<p><!-- uploaded by: 33 updated by: -1 --><\/p>\n<p><!-- Start of html generated by this->footer() -->\n<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"display:none\" rel=\"follow\" href=\"http:\/\/megatheme.ir\/\" title=\"\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633\">\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business News of Sunday, 10 December 2017 Source: classfmonline.com 2017-12-10 ECG apologised for the inconvenience caused to customers The Electricity Company of Ghana (ECG) has said that data centres in four districts have been set up to help resolve challenges of prepaid credit purchase. The centres are located in Kaneshie, Achimota, Korle-Bu and Dansoman District [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":444695,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-445502","post","type-post","status-publish","format-standard","has-post-thumbnail","category-local-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prepaid chaos: ECG sets up district centres - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Prepaid chaos: ECG sets up district centres - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"Business News of Sunday, 10 December 2017 Source: classfmonline.com 2017-12-10 ECG apologised for the inconvenience caused to customers The Electricity Company of Ghana (ECG) has said that data centres in four districts have been set up to help resolve challenges of prepaid credit purchase. The centres are located in Kaneshie, Achimota, Korle-Bu and Dansoman District [&hellip;]\" \/>\n<meta name=\"twitter:creator\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:site\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Prepaid chaos: ECG sets up district centres\",\"datePublished\":\"2017-12-10T10:00:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/\"},\"wordCount\":417,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Local News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/\",\"name\":\"Prepaid chaos: ECG sets up district centres - Ghanamma.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2017-12-10T10:00:34+00:00\",\"author\":{\"@id\":\"\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/12\\\/10\\\/prepaid-chaos-ecg-sets-up-district-centres\\\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/\",\"name\":\"Ghanamma.com\",\"description\":\"News In Ghana - Latest Ghana News Headlines\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Prepaid chaos: ECG sets up district centres - Ghanamma.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/","twitter_card":"summary_large_image","twitter_title":"Prepaid chaos: ECG sets up district centres - Ghanamma.com","twitter_description":"Business News of Sunday, 10 December 2017 Source: classfmonline.com 2017-12-10 ECG apologised for the inconvenience caused to customers The Electricity Company of Ghana (ECG) has said that data centres in four districts have been set up to help resolve challenges of prepaid credit purchase. The centres are located in Kaneshie, Achimota, Korle-Bu and Dansoman District [&hellip;]","twitter_creator":"@ghanamma","twitter_site":"@ghanamma","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/#article","isPartOf":{"@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/"},"author":{"name":"","@id":""},"headline":"Prepaid chaos: ECG sets up district centres","datePublished":"2017-12-10T10:00:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/"},"wordCount":417,"commentCount":0,"image":{"@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/#primaryimage"},"thumbnailUrl":"","articleSection":["Local News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/","url":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/","name":"Prepaid chaos: ECG sets up district centres - Ghanamma.com","isPartOf":{"@id":"https:\/\/www.ghanamma.com\/2017\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/#primaryimage"},"image":{"@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/#primaryimage"},"thumbnailUrl":"","datePublished":"2017-12-10T10:00:34+00:00","author":{"@id":""},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ghanamma.com\/2017\/12\/10\/prepaid-chaos-ecg-sets-up-district-centres\/#primaryimage","url":"","contentUrl":""},{"@type":"WebSite","@id":"https:\/\/www.ghanamma.com\/2017\/#website","url":"https:\/\/www.ghanamma.com\/2017\/","name":"Ghanamma.com","description":"News In Ghana - Latest Ghana News Headlines","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ghanamma.com\/2017\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/posts\/445502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/comments?post=445502"}],"version-history":[{"count":0,"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/posts\/445502\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/media?parent=445502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/categories?post=445502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ghanamma.com\/2017\/wp-json\/wp\/v2\/tags?post=445502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}