{"id":414569,"date":"2017-09-04T20:37:52","date_gmt":"2017-09-04T20:37:52","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/09\/04\/customer-experience-is-key-driver-to-every-business-groupe-ideal-manager\/"},"modified":"2017-09-04T20:37:52","modified_gmt":"2017-09-04T20:37:52","slug":"customer-experience-is-key-driver-to-every-business-groupe-ideal-manager","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/09\/04\/customer-experience-is-key-driver-to-every-business-groupe-ideal-manager\/","title":{"rendered":"Customer experience is key driver to every business &#8211; Groupe Ideal Manager"},"content":{"rendered":"<p><\/p>\n<div>\n<p>The Head of Customer Excellence and Quality Assurance at Groupe Ideal says customer experience is essential for the growth of every business.\u00a0<\/p>\n<p>Ethel Darko\u00a0made this assertion at one of Groupe Ideal\u2019s team visit one of its visits to create awareness on service excellence.\u00a0<\/p>\n<p>She noted that customer service is the key to maintaining good customer relations and growing a successful business.\u00a0<\/p>\n<p><!-- \/1002554\/Myjoyonline.com_InArticle_300x250 --><\/p>\n<p>&#8220;Customers today are savvy and have the power to choose between competing companies, which offer varying levels of customer service from poor to excellent.<\/p>\n<p>&#8220;Investing in the customer experience enables the company to stay ahead of the competition and should be a priority for all businesses,&#8221; she said.\u00a0<\/p>\n<p>According to her, Groupe Ideal currently has a customer base of three million and counting.<\/p>\n<p>She said each customer contact is an opportunity to build a better relationship and differentiate the company from competition\u00a0which they\u00a0are committed to.<\/p>\n<p>&#8220;We are repositioning our business to enhance operations for product and service innovation through various customer focused initiatives in order to deliver superior service to our existing and prospective customers. \u00a0<\/p>\n<p>&#8220;A good customer experience helps have an easy and enjoyable experience. It\u2019s more than just providing answers; it\u2019s an important part of the promise your brand makes to its customers. And it\u2019s critical to the success of any business,&#8221; she added.<\/p>\n<p>According to Mrs Darko, &#8220;Rapport building with customers takes time, but when nurtured completely it produces dozens of amazing results.Therefore quality customer service plays a crucial role in getting repeated businesses.&#8221;<\/p>\n<p>&#8220;For us at Groupe Ideal customer experience matters and is one key pillar for this year\u2019s objectives for the business. We are therefore committed to giving our clientele base the best of service and experience within all our operations.\u00a0<\/p>\n<p>&#8220;Groupe Ideal is a financial and non-financial management firm that operates in the areas of Investment Banking, Business Finance, Asset Management, Mining and Offshore Consultancy Services, FCMG, Media and Security Services,&#8221; she said. \u00a0<\/p>\n<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"display:none\" rel=\"follow\" href=\"http:\/\/megatheme.ir\/\" title=\"\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633\">\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Head of Customer Excellence and Quality Assurance at Groupe Ideal says customer experience is essential for the growth of every business.\u00a0 Ethel Darko\u00a0made this assertion at one of Groupe Ideal\u2019s team visit one of its visits to create awareness on service excellence.\u00a0 She noted that customer service is the key to maintaining good customer [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":414570,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-414569","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer experience is key driver to every business - Groupe Ideal Manager - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/09\/04\/customer-experience-is-key-driver-to-every-business-groupe-ideal-manager\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Customer experience is key driver to every business - Groupe Ideal Manager - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"The Head of Customer Excellence and Quality Assurance at Groupe Ideal says customer experience is essential for the growth of every business.\u00a0 Ethel Darko\u00a0made this assertion at one of Groupe Ideal\u2019s team visit one of its visits to create awareness on service excellence.\u00a0 She noted that customer service is the key to maintaining good customer [&hellip;]\" \/>\n<meta name=\"twitter:creator\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:site\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/04\\\/customer-experience-is-key-driver-to-every-business-groupe-ideal-manager\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/04\\\/customer-experience-is-key-driver-to-every-business-groupe-ideal-manager\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Customer experience is key driver to every business &#8211; 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