{"id":414133,"date":"2017-09-03T20:23:56","date_gmt":"2017-09-03T20:23:56","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/09\/03\/omnibank-launches-switch-to-customer-delight-campaign\/"},"modified":"2017-09-03T20:23:56","modified_gmt":"2017-09-03T20:23:56","slug":"omnibank-launches-switch-to-customer-delight-campaign","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/09\/03\/omnibank-launches-switch-to-customer-delight-campaign\/","title":{"rendered":"OmniBank launches &#8216;Switch to Customer Delight&#8217; campaign"},"content":{"rendered":"<p><\/p>\n<div>\n<p>Taking a giant leap to rethink customer service, OmniBank has rolled out an internal campaign dubbed \u201cSwitch to Customer Delight\u201d.<\/p>\n<p>This campaign is targeted at inspiring staff to go the extra mile to delight Customers through services and gestures that go beyond the ordinary or expectation of customers.<\/p>\n<p><!-- \/1002554\/Myjoyonline.com_InArticle_300x250 --><\/p>\n<p>Over the years, many bank clients have consistently complained about the poor attitude of some bank employees, leading to poor customer service. But OmniBank wants to differentiate itself by preparing the employee to become customer service oriented and backing the service with effective systems and exceptional products.<\/p>\n<p>The campaign was officially launched at the Bank\u2019s mid-year review at Omni Academy \u00a0(the Bank\u2019s learning and development center) by the Managing Director of the Bank, Mr. Philip Oti-Mensah.<\/p>\n<p>In an interview with the Customer Service Manager of the bank, Enyonam Nana Ama Kpe, she expressed satisfaction and optimism that the campaign which has been carefully planned by management will be the key game changer in the banking sector where products and services are similar.<\/p>\n<p>\u201cOmniBank is a customer oriented bank which is evident in the recognitions it had gained in the past. However, we want to take customer service to another level by constantly sensitizing staff to offer exceptional services\u201d she said,<\/p>\n<p>As part of the campaign, staff will receive awards on a monthly basis for exceptional customer experiences which they will have to show evidence through various client testimonial and the \u201cpicture story\u2019.<\/p>\n<\/div>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a style=\"display:none\" rel=\"follow\" href=\"http:\/\/megatheme.ir\/\" title=\"\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633\">\u0642\u0627\u0644\u0628 \u0648\u0631\u062f\u067e\u0631\u0633<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Taking a giant leap to rethink customer service, OmniBank has rolled out an internal campaign dubbed \u201cSwitch to Customer Delight\u201d. This campaign is targeted at inspiring staff to go the extra mile to delight Customers through services and gestures that go beyond the ordinary or expectation of customers. Over the years, many bank clients have [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":414134,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-414133","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OmniBank launches &#039;Switch to Customer Delight&#039; campaign - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/09\/03\/omnibank-launches-switch-to-customer-delight-campaign\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"OmniBank launches &#039;Switch to Customer Delight&#039; campaign - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"Taking a giant leap to rethink customer service, OmniBank has rolled out an internal campaign dubbed \u201cSwitch to Customer Delight\u201d. This campaign is targeted at inspiring staff to go the extra mile to delight Customers through services and gestures that go beyond the ordinary or expectation of customers. Over the years, many bank clients have [&hellip;]\" \/>\n<meta name=\"twitter:creator\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:site\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"OmniBank launches &#8216;Switch to Customer Delight&#8217; campaign\",\"datePublished\":\"2017-09-03T20:23:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/\"},\"wordCount\":249,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Business\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/\",\"name\":\"OmniBank launches 'Switch to Customer Delight' campaign - Ghanamma.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2017-09-03T20:23:56+00:00\",\"author\":{\"@id\":\"\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/09\\\/03\\\/omnibank-launches-switch-to-customer-delight-campaign\\\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/\",\"name\":\"Ghanamma.com\",\"description\":\"News In Ghana - Latest Ghana News Headlines\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OmniBank launches 'Switch to Customer Delight' campaign - Ghanamma.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ghanamma.com\/2017\/09\/03\/omnibank-launches-switch-to-customer-delight-campaign\/","twitter_card":"summary_large_image","twitter_title":"OmniBank launches 'Switch to Customer Delight' campaign - Ghanamma.com","twitter_description":"Taking a giant leap to rethink customer service, OmniBank has rolled out an internal campaign dubbed \u201cSwitch to Customer Delight\u201d. 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