{"id":392735,"date":"2017-05-29T07:47:18","date_gmt":"2017-05-29T07:47:18","guid":{"rendered":"https:\/\/ghana-mma.com\/2017\/05\/29\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\/"},"modified":"2017-05-29T07:47:18","modified_gmt":"2017-05-29T07:47:18","slug":"cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates","status":"publish","type":"post","link":"https:\/\/www.ghanamma.com\/2017\/05\/29\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\/","title":{"rendered":"CSSPS to set up call centre to address complaints of BECE candidates"},"content":{"rendered":"<p><\/p>\n<div id=\"\">\n<p>The Computerised School Selection and Placement System (CSSPS) Secretariat is to set up a call centre to receive complaints of parents and students during the placement of Basic  Certificate Examination (BECE) candidates into senior high schools (SHSs) and technical institutes (TIs) this year.<\/p>\n<p>This is to address the anxiety of parents and candidates, as well as prevent the crowding at the Ghana  Service (GES) and the CSSPS Secretariat during the release of the placement lists.<\/p>\n<p>&#13;\n\t\t\t<\/p><\/div>\n<div id=\"\">\n<p>The new National Coordinator of the CSSPS, Mr Mark Sasu-Mensah, who made this known to the Daily Graphic, noted that as a customer service organisation, \u201cour customers must be satisfied with what we do. They need to understand what is happening here. When they have a problem, they must have somebody to talk to to address their problem\u201d.<\/p>\n<p><strong>Public information<\/strong><\/p>\n<p>In the course of the placement exercise, Mr Sasu-Mensah said, parents and guardians would need information, especially when their candidates missed out on their choice of schools as a result of competition with regard to the schools they chose.<\/p>\n<p>\u201cFor instance, if you check your placement on phone and you are not getting any results, there should be someone to tell you why you are not able to get your results at that particular time,\u201d he pointed out.<\/p>\n<p>Mr Sasu-Mensah indicated that people who called the call centre would be given codes to come to the office personally for their issues to be addressed to put their minds at ease.<\/p>\n<p>\u201cThere are a lot of anxieties when the placement results are released, and we want people to be calm during this period,\u201d he stated.<\/p>\n<p>He said shortly after assuming office, he commissioned some of his staff to go out to the field with questionnaires on the placements, indicating that, \u201cthis has given me an idea of the problems people have with the process.\u201d<\/p>\n<p>The concerns of the public, he said, had been looked at, adding: \u201cOne thing that ran through the issues was lack of understanding of the placement processes, right from the selection of schools to the placement itself.<\/p>\n<p><strong>Transparency<\/strong><\/p>\n<p>The national coordinator gave the assurance that the placement exercise for this year and beyond would be free, fair and transparent to ensure that everybody was happy about the schools their wards had been placed in.<\/p>\n<p>\u201cI want to do a free, fair and transparent placement exercise this year and beyond. This will make everybody accept his or her placements,\u201d he said and commended the past national coordinators for the work they had done to improve the system.<\/p>\n<p>Mr Sasu-Mensah, who is also an educationist, pledged to work hard with the introduction of new initiatives to further improve the system for the smooth placements of BECE candidates across the country.<\/p>\n<p>Among other things, he said, he wanted to address technical hitches that came with the system when placements were done, adding that in pursuit of that, he had gone to the National Information and Technology Agency (NITA) to get their support in addressing those technical hitches.<\/p>\n<p>One of those technical hitches, he said, was the inability of candidates to acess information when they texted to check their schools.<\/p>\n<p>He noted that he would also meet the heads of second cycle institutions to ensure the smooth placements of BECE candidates.<\/p>\n<p>Mr Sasu-Mensah is a product of the St Peter&#8217;s Senior High School, the SDA College of , University of Ghana and the University of Cape Coast.<\/p>\n<p>&#13;<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t              <!-- new position --><br \/>\n          <!-- new position end -->\n\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Computerised School Selection and Placement System (CSSPS) Secretariat is to set up a call centre to receive complaints of parents and students during the placement of Basic Certificate Examination (BECE) candidates into senior high schools (SHSs) and technical institutes (TIs) this year. This is to address the anxiety of parents and candidates, as well [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-392735","post","type-post","status-publish","format-standard","category-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CSSPS to set up call centre to address complaints of BECE candidates - Ghanamma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghanamma.com\/2017\/05\/29\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"CSSPS to set up call centre to address complaints of BECE candidates - Ghanamma.com\" \/>\n<meta name=\"twitter:description\" content=\"The Computerised School Selection and Placement System (CSSPS) Secretariat is to set up a call centre to receive complaints of parents and students during the placement of Basic Certificate Examination (BECE) candidates into senior high schools (SHSs) and technical institutes (TIs) this year. This is to address the anxiety of parents and candidates, as well [&hellip;]\" \/>\n<meta name=\"twitter:creator\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:site\" content=\"@ghanamma\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"CSSPS to set up call centre to address complaints of BECE candidates\",\"datePublished\":\"2017-05-29T07:47:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/\"},\"wordCount\":583,\"commentCount\":0,\"articleSection\":[\"Business\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/\",\"name\":\"CSSPS to set up call centre to address complaints of BECE candidates - Ghanamma.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\"},\"datePublished\":\"2017-05-29T07:47:18+00:00\",\"author\":{\"@id\":\"\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/05\\\/29\\\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/#website\",\"url\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/\",\"name\":\"Ghanamma.com\",\"description\":\"News In Ghana - Latest Ghana News Headlines\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ghanamma.com\\\/2017\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CSSPS to set up call centre to address complaints of BECE candidates - Ghanamma.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ghanamma.com\/2017\/05\/29\/cssps-to-set-up-call-centre-to-address-complaints-of-bece-candidates\/","twitter_card":"summary_large_image","twitter_title":"CSSPS to set up call centre to address complaints of BECE candidates - Ghanamma.com","twitter_description":"The Computerised School Selection and Placement System (CSSPS) Secretariat is to set up a call centre to receive complaints of parents and students during the placement of Basic Certificate Examination (BECE) candidates into senior high schools (SHSs) and technical institutes (TIs) this year. 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