UMB, always at the forefront of enhancing customer experience, has launched instant visa cards to provide customers with UMB visa cards in a matter of minutes.
Coming on the heels of an impressive financial performance in the 2016 financial year, the bank is clearly not resting on its laurels and is focused on creating value for its customers.
UMB currently has a portfolio of four VISA cards – the UMB Visa Classic card which gives UMB customers 24/7 access to their funds on UMB ATM’s, other Visa-branded ATM’s and Point of sale terminals worldwide.
There are the UMB VISA Prepaid card, which offers both customers and non-customers of the bank the opportunity to preload cash unto the card for online shopping and other transactions; the UMB VISA Business card, which enables business owners to control how, when and where payments are authorized for their employees’ cards; and the UMB VISA Platinum card, which gives high end exclusive benefits to card holders.
Speaking at the UMB instant VISA cards launch event, the CEO of UMB, Mr. John Awuah said that the bank’s strategic priority is to invest in areas that bring convenience and speed to its customers.
“In November last year, we introduced three additional VISA cards to cater to the unique needs of all segments of our customer base.
“I am very proud that we are enhancing our Visa card offering so that our customers can now receive their VISA cards within minutes at all UMB branches,” Mr. Awuah said.
Mr. Awuah further assured all customers and other stakeholders of UMB that the bank is committed to investing in the necessary infrastructure and technology that will ultimately benefit the customer.
“Let me state in no uncertain terms that our utmost priority is to exceed the expectations of our customers and to enhance their experience at every UMB touch point.
“The introduction of instant VISA cards is just one of several initiatives that we will implement in 2017 to enhance the speed with which we deliver our services,” added Mr. Awuah.
The Head of Card Operations of UMB, Mrs. Irene Adjei-Bisa also said that UMB VISA cards come with the most advanced chip and pin technology with enhanced security for cardholders.
“As a customer centric bank, we have listened to our customers and we are very excited to be introducing this service.
“I encourage all of our customers and non-customers to walk into any UMB branch and request for an instant VISA card that suits their needs,” commented Mrs. Adjei-Bisa.
