At a time where most individuals and corporate entities in Ghana are concerned about cyber security and the efficiency of e-banking platforms in transacting business, Access Bank has once again distinguished itself from the market by winning the Citi Bank Straight-Through Processing (STP) Excellence Award.
The award, which acknowledges the Bank for its superior and excellent service through consistent and efficient processing of international funds transfer requests was earned as a result of the Bank’s innovative, robust and secured web-based solution for importers and exporters, known as Access Trade.
Access Trade enables customers to seamlessly and remotely integrate their business operations with the Bank’s systemfor the management of international trade and payment transactions. The platform makes it possible for users toinitiate a wide-range of requests including;Funds transfer, Letters of Credit, Bank Guarantees andBills for Collections. The trade portal further allows the customer to track the status of their shipment anywhere in the world.
The platform is also equipped with multi-lingual capabilities that makes it convenient for everyone to use. Each user on the Access Trade web solution also receives automated alerts on transactions and is able to track, authorize and view their swift advises.
The Access Trade product has brought a lot of improvement in the way trade transactions are processed for customers of the Bank, giving more reliability and convenience.
Currently, most corporate customers have to visit their various Banks to submit foreign trade and transfers requests before they are attended to. This tends to inconvenience the customers and also delay the processes. Often times, customers have to wait for long periods to ascertain if their transfers indeed have been effected.
However, with the Access Trade platform, customers of the Bank are able to sit in the comfort of their offices and initiate their international trade/ payment requests to the bank and also view their SWIFT as debit/credit advice through this platform.
More customers have embraced the Access Trade in view of its impact on improving the turn-around time of trade transactions in the country. This is thus, helping the Bank achieve its promise of serving customers with SPEED, SERVICE and SECURITY. The platform boasts of a robust and secured architecture which guarantees customers’ safety and efficiency in their transactions.
Having attained the ISO 9001:2008 certification Quality Management System (QMS), Access Bank is continuously demonstrating its commitment in providing customers with seamless and efficient transactions for their international business.