Some Tigo staff interact with customers
Management and staff of Tigo Ghana on Friday met customers to discuss ‘Wo suro a, wonndi’, the company’s new recharge promotion.
Under the promotion, Tigo Ghana would give away thousands of prizes, including cash rewards to new and existing customers.
Through their annual employee programme Lion’s Day, staff visited high traffic markets and bus stations at Kaneshie, Ashiaman, Kwame Nkrumah Circle, Abeka Lapaz, Accra Central and Madina to engage directly with customers and also take feedback from them.
Director for Mobile at Tigo, Tara Squire, said customer satisfaction and loyalty was important to Tigo and over the years they had created various channels both direct and indirect to receive feedback.
“Lion’s Day is one of the many opportunities we have created as a business to educate customers about our products and services and take direct feedback from them,” he said.
Touching on the new customer loyalty promotion, ‘Wo Suro aaa Wondi’, Tara Squire said there were thousands of rewards for both existing and new customers every time they top-up their airtime to make voice calls and browse the internet.
“The instant prizes we are giving away include Tigo branded souvenirs, airtime and cash rewards. Customers automatically win the bingo prizes of GH¢100,000 by collecting and presenting all the images of the Big Six in Ghana’s political history. These images are displayed at the back of our recharge cards priced from GH¢2 and above.
Some of the non-frontline staff were very pleased with the feedback they received directly from customers.
A business desk report