Universal Merchant Bank (UMB) recently opened a branch at Sakaman, a suburb of Accra. Located off the Sakaman Dansoman High Street, near the Allied Oil Filling Station, the new branch brings the bank’s total branch network to 29.

Chairperson of UMB, Elizabeth Zormelo, in a remark, commended the bank for its achievements over the past two years, adding that the Sakaman branch was opened to enhance the experience of customers.

Mrs. Zormelo also assured the bank’s partners, especially customers that the bank would continue to improve its performance and competitiveness.

CEO of UMB, John Awuah, stated that the new branch was part of the bank’s strategy to enhance customer convenience by investing in the expansion of both physical and digital channels.

He further said the expansion of the bank’s physical presence was critical for meeting the current needs of customers, stating that the bank had taken steps to take advantage of technology to lead the market in digital banking.

“In the next few years, you can expect to see a UMB that is more technology oriented and that takes even more innovative steps to meet and shape customer experiences,” he added.

Lawrence Appiah-Baiden, UMB’s Director of Retail, also said since its rebranding in 2014, UMB had been strengthening its presence in the retail banking space.

“We will be opening branches in locations where we are underrepresented to remain within close proximity to our clients. This aggressive expansion of our retail presence is a key part of our strategy to become one of the top tier banks in Ghana by the year 2020.”

Mr. Appiah-Baiden further expressed the hope that individuals and business in Sakaman, Dansoman, Mallam and its environs would take advantage of the superior customer service and quality banking products that UMB has to offer.

Director of Marketing and Communications at UMB, Yvonne Botchey, said UMB was poised to continue translating its strong brand into relevant benefits for customers, especially residents of Sakaman and its neighbouring areas.

A business desk report