The acting Managing Director (MD) of Agricultural Development Bank (adb), James Agbedor has commended customers of the bank for their loyalty to the bank for the past 50 years.
According to him, the continuous growth of the bank could be attributed to the loyalty of customers of the bank.
He therefore pledged the commitment of management and staff to ensure that customers receive the best of customer care at all branches of the bank.
“We have customers who have been with us for the past 40 years, 30 years, 20 years etc and this we think is highly commendable,” he said.
Speaking at a customer appreciation cocktail in Kumasi in the Ashanti region organized by the Retail Division of the bank, Mr. Agbedor commended the customers for supporting the bank in difficult times and assured them of an improved customer focused bank.
“We have developed a four-year strategic plan which is focused on ensuring that our customers enjoy the best products and service on the market”
Mr. Agbedor explained to the customers that the decision by the board and management of the bank to embark on the Initial Public Offer (IPO) was to raise enough capital to engage in branch expansions, improve service quality and also a more reliable IT support and security system.
“Through the IPO, we will raise enough funds to be able to satisfy you our customers through improved quality service and the introduction of new banking products and services,” he said.
The Executive Head of Retail Banking at adb, Alfred Neneh Akotiah, said the event was part of the bank’s programme to appreciate customers who have been with the bank for several years.
“We want to show appreciation to our customers, especially our corporate customers who even in the midst of a highly competitive environment continue to see adb as the bank of choice,” he said.
A business desk report