MTN Introduces Self Service To Relieve Customers The Hustle Of Visiting A Service Center

Mr. Lawrence Akosen, Ag Customer Relations Excutive

Mr. Lawrence Akosen, Ag Customer Relations Excutive



To ensure an effective delivery of service to its customers, the leading telecommunication network in Ghana, MTN, has introduce “Self Service” to relieve customers the hustle of visiting a service center for service delivery.

Self Service, first of its kind from MTN gives customers the opportunity to sit at the comfort of their homes to get service delivered without necessary visiting the service center.

With Self Service, all MTN users have the comfort to disconnect or reconnect SIM when it got lost, change SIM, recharge for others among many other services.

The service has also provided online services such as twitter, Facebook, whatsApp and Webchat platform to ask any questions.

Acting Customer Relation Executive, Mr. Lawrence Akosen said with the introduction of Self Service, customers are not required to visit the MTN service center over minor issues because they can do that at their own convenience.

He said that the service is the best thing to have happened to service delivery because it gives power to the customer, it is convenience and it saves time.

To register onto the service, customers can dial 1333 to register and it comes with no cost.


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