Business News of Wednesday, 21 January 2015
Source: PCCA Ghana
Per the criteria in public knowledge that only active OMCs with service stations operating under valid licenses by the NPA, EPA and have met GSA requirements will make the nomination list of the 2015 Ghana Petroleum Consumer Choice Awards (PCCA Ghana), it looks like Vivo Energy and its branded Shell Service Stations could miss out even before the prestigious nationwide annual event kicks off.
Currently, Vivo Energy is reported to be facing a license withdrawal threat over what the regulator (NPA) claims to be the company operating illegally (under prolong license expiration). A section of Ghanaians have consequently called for the closure of Shell-branded stations but Vivo Energy also had explained positions.
If a truce is not reached soon, we may see Vivo Energy and its branded Shell Stations missing out on the biggest opportunity available in the downstream sector at the moment for its customers nationwide to appreciate and celebrate its brand, products and services among its peers in the country. Only time however will tell if Shell will really loose out of the 2015 PCCA Ghana.
The Ghana Petroleum Consumer Choice Awards aka the Filling Station Awards (FiSA) is a prime celebration, inspiring excellence in quality service delivery at OMC Service Stations in the petroleum downstream sector of Ghana.
The Ghana Petroleum Consumer Choice Awards is purely a customer service awards that recognizes OMC Service Stations and stakeholder participants of OMC Service Stations, for exhibiting unusual and lasting commitment in giving the customer the best oil product and/or service, with the best processes, in the best environment. From the viewpoint of fuel consumers therefore, the 2015 PCCA Ghana categories per information from pccaghana.com will cover the following;
Capacity Awards: Best OMC Stations – Human Service, Best OMC Stations – Brand/Advertisement, Best OMC Stations – IT & Physical Infrastructure, Best OMC Stations – Environmental Suitability/Friendliness, Best OMC – Fuel Economy Adviser.
Product Quality & Quantity Awards: Quality/Quantity Super/Petrol Award (Normal Unleaded), Quality/Quantity Argo/Diesel Award (Normal Unleaded), Improved Fuels – Super/Petrol (Gold, Silver, Bronze), Improved Fuels – Argo/Diesel (Gold, Silver, Bronze), Best Fuel Card Service (Gold, Silver, Bronze), Best Lube Bay Award.
Individual Awards: Most Customer Focused OMC Stations (Overall Best), Pump attendant of the year (Top 20 for the year), Station Manager/Supervisor of the year (Top 20 for the year), Corporate Social Responsibility Award (OMC Level), PCCA Special Recognition Award (Lifetime/Special Recognition/Need Improvement Award), PCCA State & Stakeholder Award (State or Private Strategic Programme/ Intervention for fuel quality & quantity improvement at OMC Service Stations).