Business News of Sunday, 11 January 2015
Source: PCCA-Ghana
The Chartered Institute of Marketing Ghana (CIMG) in partnership with the Ghana Petroleum Consumer Choice Awards (PCCA Ghana) will on annual basis help to improve the customer service capacity of Oil Marketing Companies service station pump attendants and supervisors/managers.
In this direction, CIMG and Purple Energy Ghana, the main collaborator of the PCCA Ghana had put together joint training modules for the CIMG PCCA Service Improvement Programme (CPSIP).
The CIMG PCCA Service Improvement Programme (CPSIP) is a free annual investment commitment by PCCA Ghana purposely for OMC service station pump attendants, supervisors/managers that would emerge among the PCCA top 20 best Pump Attendants and Service Station Supervisors/Managers.
The CSIP for OMC service station staff is a certification program innovated to address prevailing customer service concerns and brand issues at the service pump level of the downstream oil industry. The three-day scheduled program is dated to take off after June 27th, the proposed date for the PCCA main awards event. Service station staffs can look out for details from pccaghana.com, or follow media updates.
The Ghana Petroleum Consumer Choice Awards aka the Filling Station Awards (FiSA) is a prime celebration, inspiring excellence in quality service delivery at OMC Service Stations in the petroleum downstream sector of Ghana.
The Ghana Petroleum Consumer Choice Awards is purely a customer service awards that recognizes OMC Service Stations and stakeholder participants of OMC Service Stations, for exhibiting unusual and lasting commitment in giving the customer the best oil product and/or service, with the best processes, in the best environment.