Samuel Sakyi-Kyde, Chief Executive Officer (CEO)
Unicredit Ghana engaged its customers in Accra on how they could remain competitive over the weekend.
Samuel Sakyi-Kyde, Chief Executive Officer (CEO) of uniCredit Ghana, who addressed the gathering, called on businesses to put in place succession plans that will ensure the continuity of their businesses even after the death of the entrepreneurs.
The entity has invested GH¢1.6 million to upgrade its Information and Communication Technology (ICT) infrastructure as part of efforts to meet the growing needs of customers.
The CEO disclosed this at the meeting with selected customers in Accra.
It was also aimed at gathering the views of customers on how uniCredit could effectively assist them.
Addressing the customers at the meeting, which falls under uniCredit’s customer services month, Mr. Sakyi-Hyde said, ‘We have organised this meeting with our customers as part of our mission to build their capacity. We also want to help them focus on strategic areas, which will enable them to grow their businesses.’
When completed, the ICT infrastructure is expected to reduce cost and time of doing business, as well offer convenience to customers.
Under the theme ‘our customer delight, our passion,’ the meeting was also to afford customers an opportunity to interact with management to assess their concerns.
Some of the key issues raised were related to collateral, loans and interest on banking services.
‘Feedback from customers in the service industry is one of the key factors that help us improve services to customers,’ he said.
He added that uniCredit will add nine new branches to the existing 11 before the end of the year as part of efforts to expand banking service to the doorsteps of customers.
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