Glo Tops In Consumer Satisfaction

By Nii Ogbamey Tetteh

By Nii Ogbamey Tetteh

GLO Ghana was adjudged the best company among the six telecommunications firms operating in the country in a recent consumer satisfaction survey carried out by the National Communications Authority (NCA).

The report focused on capturing consumers’ evaluation of service attributes and expectations and evaluating the level of consumer satisfaction with the various mobile service operators, among others.

The Head of Business at Glo Ghana, Akeem Kazeem, commenting on the development, expressed appreciation to customers of Glo for expressing their candid views on the company’s operations.

‘We are excited by this report which represents the quality of service we have provided for our subscribers across the country,’ Mr Kazeem said.

He also stated that the company was ready to ensure that subscribers receive excellent services at affordable prices.

‘We simply would not rest on our oars till we can ensure that we become the barometer by which service standards are measured,’ he added.

The NCA set a benchmark of 85 per cent or more for billing performance and help or enquiry services; 90 per cent for supplementary services and 75 per cent for overall quality of service.

The survey revealed that 74.7 per cent of mobile subscribers were satisfied with the services of their mobile network operators.

About 13,119 mobile phone users, representing a 95 per cent response rate of the sampled population, took part in the survey in both urban and rural areas.

By Nii Ogbamey Tetteh

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