Telcoms Interact With Customers

The Ghana Chamber of Telecommunications held its fifth Knowledge Forum, which afforded customers the opportunity to interact with telecom operators in the country.

The forum provided telecom operators with a platform to respond to some pertinent issues, such as billing, service delivery and data surge that had been raised by their various customers.

The forum, which was on the theme: ‘Our Customers Need to Know’ was held on the of April 2, 2014, in Accra.

There was also a panel discussion with representatives from MTN, Tigo, Vodaphone and Airtel, who responded to some concerns of the public.

The Chief Executive Officer (CEO) of the Chamber of Telecommunication, Mr Kweku Sakyi-Addo, said the purpose of the forum was to bring the various telecommunication companies together to explain their work to their customers.

He said the telecommunication industry was changing with each passing day and there was, therefore, the need to educate subscribers about their services regularly.

Mr Sakyi-Addo also pointed out that the aim of the chamber was to help develop the telecommunication in the country.

He said telecom companies had invested more than GH¢6 billion over the years to provide infrastructure that would provide better services to their consumers.

He also urged customers to understand the operators and also think about certain things they could also do to improve the service for themselves, such as the type of handset they buy.

He said fake mobile phones could affect the quality of service.

According to him, the fake mobile phones were made up of sub-standard components which sometimes created hearing difficulties when making a phone call.

He said customers however were quick to blame this difficulty on the network. “Telecommunication is essential to productivity so we must bear the extra cost of buying a quality handset to enhance services,” he added.