NCA Slaps Fine On Mobile Telecom Operators

The National Communication Authority (NCA) has directed mobile telecom operator MTN to submit a compensation plan for all its subscribers who were affected by their poor service delivery last week.

MTN has also been slapped with over GH¢ 1 million fine for inaccurately charging for incoming international calls.

MTN subscribers last week could not make calls, top up credit or use data bundles, the situation which was described as very frustrating.

In a response, Senior Manager for Radio Access Network Planning at MTN, Reuben Opata, acknowledged the problems but attributed it to the significant level of modernization and transformation in line with their network strategy.

He said MTN is working hard to minimize the intermittent outages.

Mr Opata said the modernization process is far advanced and promised subscribers stability in network operation.

Meanwhile, Glo has also been slapped with GH¢ 200,000.00 for defaulting call set up time, call completion and signally congestion in Central and Western regions.

Tigo will pay GH¢ 50,000.00 for defaulting call congestion obligation in the central region. Airtel also finds itself in the books of the NCA for call congestion and call setup in Central and Western Regions.

However, there is no monetary sanctions on Expresso but was directed to build cell sites in Kasoa and Essikado.

Only Vodafone escaped the wrath of the NCA.

These four were under the second quarter sanctions for the year.

In a related development, some Ghanaians Radio Ghana spoke to hail the move by the NCA to ensure that MTN subscribers are compensated. However, some indicated that they have lost confidence in the network.