AMEYO helps Benovellient with a single platform to decrease dropped calls and increase outreach of campaigns
Gurgaon, 5 August 2013: Drishti, a leading contact center solutions provider, announced that Benovellient Technologies deployed the AMEYO Contact Center Communication Suite, and consolidated their call management system using a single platform. Benovellient offers services in Tech Support, Web Development, and Software Solutions. They deployed AMEYO and registered higher number of calls while eliminating the dropped call numbers dramatically.
Benovellient Technologies renders quality customer support services. Their prime focus is on delivering customer satisfaction and maintaining customer loyalty. The technology solution they were using earlier was unable to handle a large call volume and they faced a lot of downtime. As a result, calls were being lost or abandoned.
To address this issue, they needed a single platform where calls would get registered and be intelligently distributed based on the customers’ needs. Benovellient switched to AMEYO to improve call management for all their services.
Mr. Abinesh Pratap Singh, CEO – Benovellient Technologiessaid, ‘Benovellient is becoming a name to reckon with. To be able to handle the influx of a huge call volume, we wanted to register and monitor all calls from a single platform. The AMEYO solution delivered that for us. It helped us deliver value and exceptional service to our customers and ensured no calls were lost.’
Benovellient deployed features like multiple call queues and ACD which prioritized calls based on urgency and skill. Calls were intelligently routed to available agents which maximized productivity. CTI made customer information available to the agents prior to call connection. Also, AMEYO’s campaign manager automated customer outreach and made telemarketing campaigns more efficient.
The solution integrated the sales, support, and tech functions and Benovellient now registered and distributed all calls from a single platform. The implementation of AMEYO allowed Benovellient to focus on expanding its offerings and increase its market presence by optimizing business processes and improving efficiency through technology.
AMEYO is an all-in-one call center software for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACDSystem, CTI, CRM, IVRSystem, PredictiveDialer, Voice Logger, Multi-media Communication, Social Media Help-desk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. Ameyo has been heralded by many industry leading bodies for its innovative capabilities, more recently winning the 2013 TMC Labs Innovation Award presented by TMC and CUSTOMER magazine.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa and Asia Pacific. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
About Benovellient Technologies Pvt. Ltd.
Benovellient Technologies has extensive exposure in the IT sector. Their areas of expertise are Ethical Tech Support, Quality Web Development, and Complete Software Solutions. Benovellient has abundant experience, expert technicians, and competitive products and services in the competitive contact center market. The breadth of their expertise comprises of Tech Support, Web Development, and Software Solutions.
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