IT Support Engineer at Voltacapital

Location: Greater Accra Region

Job Title: IT Support Engineer

Job Location: Accra, Greater Accra Region
Responsible for installation/configuration and maintenance of end-user computing systems (EUC) and for end-users consultation and support aggregating the following roles: End-user Computing Engineer, Help Desk Specialist.
This individual is accountable for:
  • PCs (laptops / desktops) and their peripherals
  • Printing/scanning hardware
  • Audio/ video/presentation hardware
  • Local telephony
  • Local Internet connections
  • Windows client OSs
  • MS Office & common applications (readers, viewers, browsers etc).Usual tasks include:
  • IT users 1st line support / troubleshooting in case of any kind of issues
  • Install / rebuild workstations and configure end-user hardware and services
  • Collect and track users requests
  • Develop and maintain operational, installation, configuration and recovering procedures
  • Repair and recover EUC from hardware or software failures
  • Support printing / scanning / audio / video / presentation hardware
  • Troubleshoot telephony issues, contact telecom operator as a 2nd line support
  • Manage / troubleshoot LAN connections
  • Assist users with personal Internet connections management
  • Apply OS / common applications patches and upgrades on a regular basis
  • Support and troubleshhot MS Office & other common applications
  • Perform periodic Help Desk reporting.
Qualification and Requirements
  • At least 2 years of IT related higher education
  • Microsoft certification will be an advantage
  • From 2 years of IT support / systems management experience
  • Good understanding of Windows systems including Office applications
  • Excellent communication skills

If you are qualified for this position, Send your CV to [email protected] or click to apply