Feature Article of Tuesday, 2 April 2013
Columnist: Adam, Iliasu
Why is starbow demanding more money from passengers to get them on the tamale Accra route during these holiday period. one is not sure of a seat on the aircraft even if you have booked and paid. A staff from the airline wil call you at the eleventh hour and inform you that the flight has been cancelled and that if you want to be rescheduled for the next available flight, you have to pay more. But the flight has not been cancelled.
Your reservation has been given to someone else who had paid more to the staff. Some of the late passengers who pay more are not given tickets, only boarding passes. People with northern names are most often the victims. The staff at the frontline desk do not have the basic courtesies when you call. They bang the phone on you.