Vodafone Ghana welcomes the decision of the National Communications Authority (NCA) to lift the ban imposed on the company about a month ago. The lifting of the ban follows the NCA’s acknowledgement of the resilience of the network, systems and processes that Vodafone has deployed to ensure continuous quality of service for its customers.
After the outage that led to the ban, Vodafone instituted various remedial measures to enhance the resilience of its network. The company went through a thorough root cause analysis, which established a power surge as the cause. This in turn caused some boards in the routers to malfunction. These boards have since been replaced.
The company conducted a detailed Technology and Power audit to provide assurance of the reliability of its network. The outcome of the audit was shared with the NCA. Several network performance tests were also undertaken, which showed that the network experience and traffic quickly returned to normal on the very day of the outage once the network had been restored.
Vodafone compensated all of its fixed and mobile customers for the inconvenience caused by the outage at level agreed with the NCA. Full details of customer compensation were published in the media.
Whilst welcoming the lifting of the ban, Vodafone Ghana is grateful to its customers for their understanding and loyalty over the years. The company remains committed to providing its customers with the best products and services, and a great network experience.
In recent times, Vodafone has invested over US$ 700 million in its network in a commitment to improve network experience, and meet the communication needs of customers. Vodafone will continue this investment in the future to ensure that its customers enjoy the best services.
CEO, Vodafone Ghana
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