Vodafone is pleased to issue the following statement which outlines the series of remedial actions we have taken to ensure the resilience of our network going forward.
Following the network issues our customers experienced on 3 June 2014, we conducted a thorough root cause analysis programme to identify the cause of the outage. It was found to have been caused by an electrical surge, which resulted in 6 boards in 3 of our routers not responding correctly.
We have not only replaced these six boards but taken additional steps which will improve further the reliability of our network in the future. We are also undertaking a detailed Technology and Power audit to ensure the future strength of our network and we will share this with the National Communications Authority.
Chief Executive Officer for Vodafone Ghana, Haris Broumidis, said the systems have been performing well since the remedial steps were introduced. ‘We have conducted several network performance tests, which show the network experience is back to normal and we are also pleased to report that our network traffic rapidly recovered to the levels we observed before the incident.’
On 5 June we began compensating our customers for the inconvenience caused by the outage. The majority of our prepaid customers have already received compensation and our Enterprise customers will receive a discount on their bills at the end of June. Full details of the compensation plan – which was discussed with, and approved by the National Communications Authority – will be published in the media over the next few days.
Vodafone thanks its customers for their understanding and loyalty. We continue to be fully committed to providing all of you with the best services and a great network experience. We have invested over US$ 700 million in our network since 2009 to meet the communication needs of our customers and we will continue to do so in the future to ensure they enjoy the best services.
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