Vodafone has refuted reports that it has not complied with the recent directives from the National Communications Authority (NCA). The telecom firm says contrary to the publications, it instructed all its distributors to immediately stop the sale of SIM Cards to the trade the very day the NCA issued the directives.
In a statement signed by the Chief Executive Officer, Haris Broumidis, Vodafone insisted that since 6th June, no new SIM Cards have been sent to the trade. It adds that it informed the NCA that it will take some days for SIM Cards already in the trade to dry up, since retailers, vendors and some customers had bought them before the ban was imposed.
‘Figures from the trade indicate that SIMs are drying out. Additionally we have decided to proactively withdraw all remaining SIMs by buying them off the vendors and retailers. This is to prevent a situation where customers will buy a SIM without being able to activate it. The mop up exercise is on-going currently,’ the statement added.
According to Vodafone, no new SIMs will be activated in the network after Saturday 21st of June up to the time that the NCA’s ban is lifted.
‘We have always remained a good corporate citizen, committed to working within the parameters of Ghana’s regulatory and legal regimes for the telecommunications industry. The company’s focus is to deliver a differentiated customer experience within the sector. This will be achieved by continuing to invest in infrastructure to meet the needs of our customers and offer them memorable moments at our various touch points,’ the statement concluded.
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