August, 19th 2014. Accra: Telecommunication operator, Tigo Ghana, has announced the installation of a world-class IVR, (Interactive Voice Response) that will give both its pre-paid and post-paid customers the opportunity to access all its product through a unified short code, 555.
This will enhance customer experience and reduce the inconvenience of customers having to memorise the various short codes for different products and services.
Customers have the option of calling 555 and following the voice prompt or dialing *555# and following the instructions on their mobile screen. They will be guided to the various products and services includingdata and voice bundles, Tigo cash and the Call centre.
Speaking on the new innovation, the Chief Executive Officer of Tigo Ghana, Roshi Motman, said “The challenge in the past has been for customers to remember the various short codes for different products and services.
In enhancing customer and user experience, it is essential that we look at simplicity and convenience and through this unified short code, customers will have access to a one-stop-shop for our range of products and services”.
Customers can listen to the voice prompt in English, Twi or Ga.
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