Stanbic Bank Schools Corporate Clients
Stanbic Bank, last Tuesday, organised a one day Transactional Products and Services (TPS) training programme for its corporate and individual clients.
The programme was meant to help the bank to understand the needs of the customers of its numerous clients, so that it would be able to provide expert solutions to help address those needs.
Present at the programme were representatives of some corporate clients of the bank, including those from the mining and cocoa sectors, Ghamot, Toyota Ghana Limited, Mechanical Lloyd and Interplast among others.
Addressing the media, Mr. Alhassan Andani, Chief Executive Officer (CEO) of the bank, said having such interactions with the bank’s clients was essential, adding, as service providers, it was necessary that they come out with products that would get their clients to come again and again.
He disclosed that it is not every bank that had a kind of binding solution which would attract a customer to come back again and again, just like a particular shopping center giving its customers the reason why they should make the shop their shopping center.
Mr. Andani noted that it was their desire that at the end of the programme, their clients would chose and make them their preferred bank, simply because they understood them, and were able to provide solutions that would meet their needs.
He explained that they intended to make the programme an interaction session between the bank and its client groups, so as to be able to take feedback from them on every current trend, for payment and collection, both on domestic and international trends.
‘We want to hear from our clients, what their customers are saying, what they are already enjoying, and the kind of first interactions they have.
‘We have other programmes, which they would be enjoying; we will show them an enhancement that this is what we are bringing into the system, and how they would like to be the next generation on payment solutions.
‘We have got various transactional product solutions, which we would share with our client groups, and give them a global trend,’ Mr. Andani stressed.
He disclosed that his outfit’s target was to take the feedback and work on it, adding that because they were operating in a global village, they wanted to interact with other service providers in and out of the country, to help them get familiar with the local trend, to enable them give their clients the right blend.
‘We would provide solutions to our clients, and share with them obstacles in running a company, and allow them to ask questions,’ adding, ‘some of the business owners would be taken to the United States of America to learn about how to expand their capital base,’ he noted.
The Stanbic Bank CEO revealed that some of its clients were coming back from New York, where they met with other investors, and studied from them on how to improve upon their businesses.
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