Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We’re passionate about what we do.
Job Category: Sales
Location: Lagos, NG
Job ID: 871015-137591
SMS&P Lead (Partner Account Manager Management)
The SMS&P Lead drives the adoption and execution of the SMS&P strategy in the subsidiary to achieve the revenue/profit, Win, Drive, Growth and People targets committed to in the SMS&P Scorecard. The SMS&P Lead is responsible for overseeing planning, orchestration, and execution of highly effective subsidiary sales and marketing strategies (including customer campaigns), collaborating with colleagues within SMS&P, and with broader stakeholders in the subsidiary including Business Groups, BMO and EPG. As Microsoft solutions for the small and midmarket businesses are delivered through partners, a big part of the strategies and engagements are partner related. The role reports to the country manager and is part of the subsidiary leadership team.
The mission of the Small and Midmarket Solutions and Partners group (SMS&P) is to (1) deliver valued solutions to Enterprise, Small and Midmarket Businesses, driving revenue, share and loyalty for Microsoft and our Partners; and (2) grow highly competitive Partner Ecosystems globally. In addition to customer and partner strategies built around two key business models (Corporate accounts and Small and Medium Business), SMS&P drives the overall engagement and programmatic approach for our Partner community, and leads cross subsidiary initiatives based on additional strategic goals or market opportunities such as Anti-Piracy and Dynamics. The SMS&P Lead drives the adoption and execution of the SMS&P strategy in the subsidiary to achieve the revenue/profit, Win, Drive, Growth and People targets committed to in the SMS&P Scorecard. The SMS&P Lead is responsible for overseeing planning, orchestration, and execution of highly effective subsidiary sales and marketing strategies (including customer campaigns), collaborating with colleagues within SMS&P, and with broader stakeholders in the subsidiary including Business Groups, BMO and EPG. As Microsoft solutions for the small and midmarket businesses are delivered through partners, a big part of the strategies and engagements are partner related. The role reports to the country manager and is part of the subsidiary leadership team. Through the ability to motivate and lead the SMS&P organization, and to create an environment conducive to sustainable success. The role manages to the following principles: customer and partner focus, accountability, high standards and constructive collaboration.
The SMS&P Lead role demands that this leader be able to balance a complex organization and set of responsibilities as he/she owns the all up revenue and profitability for the SMS&P business in the subsidiary, and drives the cross-group alignment with other Microsoft organizations. Drive Market Share: Ignite proactive market share focus to drive unit growth across solutions, platforms, workloads, products. Address emerging (e.g. Search) & traditional models. Drive partner ecosystem to win customers.
Drive customer and partner satisfaction by deeply understanding the key drivers and executing targeted action plans across all segments and partner. Drive cross-company leadership for unmanaged CPE.
Grow revenue across Corporate & SMB&D; leverage partner ecosystem to drive revenue by channel; leverage to subsidiary areas including partner ecosystem development, Anti-Piracy, and Dynamics.
Management Excellence: Manage a team to be high performing and highly motivated by ensuring the growth and development of the members individually and collectively in order to achieve superior business results.
Build the next generation of Microsoft leaders by attracting, retaining, and growing people; successfully land and manage the new SMS&P Blueprint, build talent and grow diversity.
Own the business strategy, approaches, value chain and execution model through which MS drives sales and marketing through partners.
Develop and execute subsidiary strategy based on corporate strategic direction, customizing it to meet local needs.
Develop and execute SMS&P Subsidiary strategy.
Monitor Sales performance.
Identify market opportunities.
Manage resource allocation.
Manage the local SMS&P response to market issues
Organize and execute Sales and Marketing activities centered around the Corporate Accounts and SMB business goals. In alignment with partner group strategy.
Short, medium term sales strategy definition.
Lead and drive the overall SMS&P team to meet or exceed all relevant goals as measured in the SMS&P scorecard revenue growth targets for subsidiary.
Evaluate the success of sales plans and opportunities in meeting or exceeding forecasted revenue
Manage Rhythm of the Business
Ownership of customer and partner experience and satisfaction against a strong value proposition, creating a streamlined Microsoft engagement
Manage all aspects of hiring, developing, coaching/mentoring, appraising, rewarding and holding direct reports and entire organization accountable for assigned job responsibilities and results.
Align team goals with SMS&P and business goals to maximize performance and motivation
Team diversity and retention
Drive people management and coaching excellence and improved WHI
Development of people to ensure a strong bench to fill key roles and meet future growth requirements
10-12 years’ experience in direct or broad scale marketing with proven results
Bachelor’s degree; Master’s degree preferred
Extensive understanding of how MS partners market/sell to small and medium business customers
Demonstrated experience devising marketing program strategies to meet the needs of partners and customers
Passion for driving results
Exceptional people-management skills
Strong ability to influence others
Demonstrated cross group collaboration abilities
Strong negotiation and conflict resolution skills