Posted: Tuesday 6th May 2014 at 20:36 pm

NCA accused of blowing $3.5m into research on mobile service quality

913a240x mg im15htsgfa 8410776265327 7678516338734 NCA accused of blowing $3.5m into research on mobile service quality


Policy think tank IMANI Ghana is accusing the National Communications Authority of doling out a whopping $3.5 million for a consumer cellular mobile satisfaction survey that should cost a few thousands of cedis.

Executive Director of IMANI, Franklin Cudjoe says the survey is not only a “cook-up scheme” but the amount involved in the research was completely outrageous.

Policy Focus, won the bid to conduct the survey on behalf of NCA but the final report of the research has generated a huge uproar.

13,800 respondents were sampled for the survey, Head of consumer and Corporate Affairs of the NCA Nana Dufie Badu confirmed in an interview with Citi News.

She said the Authority followed due procurement process before awarding the contract to Policy Focus.

According to her, four companies responded to the bids with only two submitting their proposals. Policy Focus won the bid after a competitive selection, she mentioned.

Asked if she thought the NCA got value for money for the survey, Nana Dufie said “I think so.”

The survey is to improve monitoring on quality service delivery by the Telcos.

An official from Policy Focus, David Mensah said the amount invested in the survey “could have been more.”

According to him, 30 experts were recruited and trained for the research, out of which 23 were later chosen for the job.

These experts were later given accommodation, transport facilities to be able to do a competent job.

He said every amount invested into the project was money well spent, hinting the amount could have been more.

But Franklin Cudjoe is appalled. He said the supposed research could easily have been conducted in the country’s university without incurring anything close to $3.5 million.

According to him, IMANI spent about 30,000 cedis conducting a similar survey only last year and for NCA to sink $3.5 million into such a survey is completely unacceptable.

He challenged the consultants to publish every single amount invested and the questionnaires used for the survey, adding, the NCA could have adopted several strategies to cut cost. 

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