Serame Taukobong, MTN Boss
MTN Ghana has instituted legal action against two companies, Hisense Son Electronic Ltd and Zuleah Esifu for damage to its fibre cables.
MTN sued Hisense Son Electronic Limited for causing damage to fibre cables on the Sakaman-Kasoa road.
The second company, Zuleah Esifu, was sued after excavators being used for clearing land for the construction of a filling station caused severe damage to MTN fibre.
Fibre cuts compromise service quality for MTN customers and the company has vowed to step up its efforts to curtail the menace, which is on the ascendancy in spite of time spent to engage stakeholders as a means to mitigating the problem.
Cynthia Lumor, Corporate Services Executive, MTN Ghana said, ‘We have been educating the public against these acts for several years now, however every year the number of fibre cuts continues to grow.’
She stated, ‘MTN invests heavily in fibre-optic technology in order to increase capacity and speed and ensure a distinct experience for MTN customers using voice or data services. For example, customers downloading large data or video files should be able to do so seamlessly because of our fibre and other investments. Unfortunately indiscriminate cuts to our fibre by unscrupulous persons undermine our efforts. We hope that suing identified perpetrators will deter others and potentially limit the inconvenience to our customers.
Between January and December 2011, MTN experienced 239 fibre cuts followed by 506 incidents over the same period for 2012 and 840 for 2013.
From January to April, it has already recorded 283 instances.
MTN has had to implement various solutions to minimize the impact of fibre cuts to customers, including adding additional protection or diverting some of its fibre routes.
In some cases, the company replaced degraded fibre along some of the routes, including the Axim-Elubo road at extra cost.
A business desk report
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