MTN Ghana has expressed serious concerns about the consistent increase in the cut of its fibre cables. Damage to its buried fibre infrastructure is one of the main causes of disruption of calls and data transmission in the country.
MTN has invested heavily in fibre-optic technology in order to increase capacity and speed and ensure a distinct experience for MTN customers using voice or data services.
However due to the increasing cuts in fibre, the company has had to spend a substantial amount of money and time to deal with the effect of this menace.
On May 24, MTN experienced a triple fibre cut on the Tema Dawa road, around the Awoshie Junction and a third within the vicinity of the Kwame Nkrumah University of Science and Technology (KNUST) and Juaso.
Officials say the May 24,triple fibre-cuts affected 395 (2G) sites and 345 (3G) sites and caused difficulty in making and receiving calls and data usage.
When fibre-cuts occur on a route, calls and other services are re-routed through other loops, thereby placing additional loads on those routes.
Fibre Maintenance Team has painstakingly go through extraordinary lengths to locate the exact area of the cut for repairs.
Officials have indicated that this will continue to disrupt services rendered by the telecommunication giant.
CEO of MTN Ghana, SerameTaukobong, has revealed that the company has experienced 325 cuts as at June 5 since the beginning of 2014.
‘This is a critical issue because fibre cuts compromise service quality for our customers and we are taking drastic measures to curtail the menace’. He’s said.
He added that,’MTN company has implemented various solutions to reduce and possibly eliminate the incidence of fibre cuts but I am deeply concerned we continue to see an escalationin spite of the education and complaints to State Authorities. MTN Ghana instituted legal action against two companies recently for damaging the company’s fibre cables.
The action taken by MTN serves to underline the gravity of the ‘fibre cut’ situation and the seriousness with which MTN takes the issue. The company would pursue all options within its reach to reduce this menace including legal action.
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