Golden Tulip Accra has held a four-month intensive training programme for its staff to positioning them to deliver quality service to guests.
Dubbed the “Service Overhaul Programme”, the training, among other things, concentrated on key competencies and performance indicators that reinforce best customer service practices throughout the hotel.
At an event held to mark the closing ceremony, Mr. Francis Deyegbe, the General Manager of the hotel, noted that continuous learning and development had been the hallmark of the hotel.
He urged the participants to implement the knowledge they had gained and put it into practice to the benefit of themselves and the hotel as a whole.
Present to hand over certificates to the participants was the programme consultant, Mrs Annie Babah-Alargi and Mr Kwabena Agyekum, the Executive Director, CIMG. Also present were top management members, of Golden Tulip Accra, including Mrs Bertha de Graft-Johnson, the Sales and Marketing Manager and Mr Tahidu Bukari, the Financial Controller.
Representatives of the hotel’s staff thanked management for the training, which, they said, had broadened their knowledge and would help them deliver quality service to the hotel’s customers.
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