ECG’s “bad image” is due to wrong perception- Energy Consultant
Energy Consultant and member of the tariff team of Electricity Company of Ghana, Ebenezer Baiden has said, the bad image consumers give ECG is as a result of wrong perception.
Speaking on JoyNews Current Affairs program PM Express, Mr. Baiden said many times, consumers forget that ECG is only a distribution company which has nothing to do with problems that result generation challenges.
He said; ‘the customers need to know that ECG is a distribution companymany times, generation problems are brought to the doorstep of the distributors’.
When pushed by host Nana Ansah Kwaw IV to explain some customer complaints against the lack of accountability of ECG’s pricing system and what go into tariff adjustments, he said; ‘there are mechanisms for ECG to be accountable to the customer’.
He continued; ‘If we look at ECG and the power sector, we are supposed to be accountable to our customer. We must make sure we procure power at a competitive rate and distribute to the customerour first responsibility is to our customers’
The Electricity Company of Ghana, according Mr. Baiden, is the first company in Ghana to have a Customer Charter that gives some rights consumers.
Whatever challenges or complaints Customers have, it is perfectly within their right to go to the head office or any local office , and their complaints, according to Mr. Baiden would be addressed. But he was quick to add that most of the customer complaints come about as a result of customers being ill-informed about how to connect and load their sockets.
Speaking on technical losses and other distribution challenges the ECG faces, he said the company has put in measures to reduce technical losses, but these programs, he said, have not been sustainable because ‘ we’ve had to borrow to keep the systems running’. Technical losses, according to Mr. Baiden, are reduced through investments; and the ECG he said, has had a backlog of investments, stretching as far back as 10 years ago.
‘ECG is only 70% responsible for energy consumption in Ghana.., 98% of which are used by residential customers, while only 2% of the energy is used by the industries’.
Ebenezer Baiden also revealed that the ECG has set up a utility court that ensures that utility thieves are swiftly dealt with by the court. He disclosed that even some ECG employees and some customers have been prosecuted over energy theft.
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