Ghana’s Social Security and National Insurance Trust (SSNIT) has launched a Contact Center to rapidly address all concerns from stakeholders.
The contact center will seek to provide alternative channel for the members of the scheme including employers and the public to make enquiries, lodge complains, compliments and provide feedbacks.
General Manager special projects Kwaku Osei Bimpong, said at the launch in Accra that, the implementation of the contact center is another milestone towards enterprise transformation, operational excellence and superior customer service.
Coordinator of operational Business suite OBS project, John Hagan Mensah said the objective of the contact center is to provide superior customer service to the various stakeholders.
In addition, he said the center is an integral component of the SSNIT operational Business suite OBS project and it is the outfit that owns and manages the members Customer) Cases Requests) from lodgment to resolution.
He said the benefits derive from the center is to improved customers relation and service delivery, use the feedback to enhance the operational processes and procedures effective tracking of customer issues, coordination in relaying information to the customers and many others.
The main communication channel English language; however the agents assist members to communicate in other local languages.
The following are the channel of communication for the contact center.
Voice phone calls….0302611622(toll free line),
Letter…contact center Manager, social security and National Insurance Trust
P.O BOX MB 149, Accra.
Working hours begins 8:00am to 6:30pm, Monday to Friday.
By Anita Frimpong
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