Vodafone Ghana has outlined measures to forestall any such future occurrence of its network outage that occurred on 3 June 2014.
The service-outage which affected both mobile and landline platforms also caused disruptions to some internet services. The company after conducting a thorough root cause analysis programme says the outage was caused by an electrical surge, which resulted in 6 boards in 3 of our routers not responding correctly.
In a statement, Vodafone says it has not only replaced the six boards but also taken additional steps to improve the reliability of its network in the future. The telecom Company says it is also undertaking a detailed Technology and Power audit which will be shared with the National Communications Authority.
Chief Executive Officer for Vodafone Ghana, Haris Broumidis, said the systems have been performing well since the remedial steps were introduced. ‘We have conducted several network performance tests, which show the network experience is back to normal and we are also pleased to report that our network traffic rapidly recovered to the levels we observed before the incident’ he noted.
Vodafone adds that it begun compensating its customers for the inconvenience caused by the outage on June 05 and majority of its prepaid customers have already received compensation whilst its Enterprise customers are also to receive a discount on their bills at the end of June. This, it says was discussed with and approved by the National Communications Authority.
The company says it has invested over US$ 700 million in its network since 2009 to meet the communication needs of its customers and will continue to do so to ensure its customers enjoy the best services.
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